Please feel free to read the views and experiences of some of our customers who have either switched to us from their old supplier or use us just to supply franking machine ink cartridges and labels.
Our franking machine requirements are quite simple and having not been content with a number of previous suppliers we felt we wanted to explore some alternative options. Mailcoms demonstrated equipment that was simple but perfectly adequate for our requirements, pleased with the service and the total cost of ownership we decided to accept their proposal. We've been using the equipment for a few months now and since installation we've received good personal service with all questions or queries dealt with fast and efficiently.
As a school we needed better value for money from our postal franking equipment, without compromising the quality of service. With this in mind we approached Mailcoms to investigate alternative options. Mailcoms carried out an onsite demonstration of an alternative postal franking machine, which was not only faster than our previous equipment but proved to be more suitable for processing our mail. After analysing our total cost of ownership we found that even though the new machine was an improvement the total cost of owning the Mailcoms equipment was much less. We have now taken delivery, the machine was installed on the date promised with onsite training included and so far we are very happy with our decision to choose Mailcoms Ltd.
As a new customer (Businesscare) just letting you know that I am finding your equipment easy to use (so far) the test will come when I need to put money into it. I must admit, I think both the franking machine and larger scales are much easier to use than our previous machine. So far so good!!
I would like to thank you very much for your brilliant customer service when I had ordered the incorrect cartridges for our franking machine. Not only were you extremely helpful but you also acted efficiently to ensure that I received the correct cartridges within 24 hours of my call. Once again many thanks and I will have no hesitation in giving Mailcoms our business in the future.
At Mailcoms we were asked to supply a franking machine complete with delivery installation and training within 3 days. A difficult enough task on its own but the order was also to include 4 logos designed, approved and programmed within this time. Whilst this was a challenge we successfully kept to our promise and from receipt of our order on a Wednesday we installed it and trained the customer the following Monday (including logos!!) Pleased with the service they felt compelled to write the following: I would like to thank you for the tuition you gave to Tracey and Janet on Monday and also your continuing support. I would also like to thank you for the speedy and pro-active service and your attention to customer service. I would not hesitate in recommending your company to any of our clients.
Our postal franking machine requirements are very basic but its one of those jobs that needs to be done with a minimum amount of fuss. I need to be able to trust our supplier and leave all our dealership requirements in their hands. Mailcoms Ltd have done just that, we have recently acquired machines for 4 of our sites and the switch over from our previous supplier has been seamless. A problem identified by the Mailcoms representative, with the way we were using our previous equipment was addressed before I was even made aware of it. This level of service is exactly what we needed, as an added bonus we've received an additional machine for one of our sites and overall our costings have been reduced.
From initial order enquiry to installation, we have been consistently impressed with Mailcoms performance. Our staff are delighted with our new machine that’s perfectly matched for our requirements. We’re now able to take advantage of discounted postage rates and we’re saving money already. I can recommend Des and his Mailcoms team to anyone.
Dan has just left having installed the machine. I don’t often do this, as it’s not often these days where a service deserves it! But I’d just like to say a big thank you for helping us sort out our franking machine. You gave me good advice, were prompt in responding and kept me informed throughout – and you seamlessly handled everything – even personally delivering, which I didn't expect. So, a testimonial well deserved. Thanks again.
I am always keen to find ways of making savings within our office, so receiving a mailshot from Mailcoms brought my attention to the cost of our franking operation. On contacting Mailcoms, I was impressed by their speedy reply with several options and savings to be made – and even more so when these turned out to be accurate and true. The demonstration and installation of their equipment and their dealing with our previous supplier and finance company was handled most professionally.