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Printing

Printing support for the Pitney Bowes DM100i / DM110i / DM160i / DM220i franking machines. Below you will be able to find a range of printing support for these franking machines. Simply find what you need help with and follow our guides to see if we can support you.

DM100i / DM110i / DM160i / DM220i Printing Support


How to Replace the Ink Cartridge on the DM100i, DM110i, DM160i & DM220i

Watch this video to learn how to replace the ink cartridge on your DM100i, DM110i, DM160i & DM220i franking machine.

Follow these steps to replace the ink cartridge:

1. Remove the Scale

2. Open the top cover

3. Select Replace Ink Tank

4. Unlock the green ink tank cartridge guard

5. Lift and remove old ink (tank) cartridge

6. Remove tape on bottom of new ink (tank) cartridge

7. Lower the ink tank into the cavity. The ridges on either side of the cartridge will slide into the grooves.

8. Close the Green ink tank cartridge guard. It should click when fully closed.

9. Close the cover. The system automatically recognizes the new cartridge.

10. Replace the scale


How to Replace the Print Head on the DM100i, DM110i, DM160i & DM220i

Watch this video to learn how to replace the print head on your DM100i, DM110i, DM160i & DM220i franking machine.

Follow these steps to replace the print head:

1. Remove the Scale

2. Open the top cover

3. Select Replace Ink Tank

Note: To stop the process, close the top cover.

Note: The message Moving Ink Tank To Replacement Position displays.

4. Flip the ink cartridge guard open

5. Lift up and remove the ink cartridge

6. While squeezing the two gray tabs on either side of the print head, lift and tilt the print head to the right as you remove it from your machine.

7. Pull up and remove the black cap on the new print head (if present).

8. Remove the protective tape from the bottom of the new print head.

9. Squeeze the two gray tabs on either side of the new print head and angle slightly while sliding it back into its holder.

10. Push your print head into place. There is an audible click when it is seated correctly.

11. Install the ink cartridge

12. Rotate the guard back to the closed position

13. Close the cover. Place the weighing scale. If the system does automatically return to the Home screen, press Continue.


How to Resolve Poor Print Quality on the DM100i, DM110i, DM160i & DM220i

Watch this video to learn how to resolve print issues, such as streaking, blotching, or fading, on your DM100i, DM110i, DM160i & DM220i franking machine.

To fix poor print quality issues, start by making sure you are using a genuine Pitney Bowes ink cartridge. After that, you need to do a purge, and then clean the print head. Follow these steps to perform these procedures:

1. Press Options

2. Press Page Down twice

3. Select Advanced Features

4. Select Maintenance Mode

5. Select Printer Maintenance

6. Select Purge

7. Select Purge C

8. When the purge finishes, the prompt to insert an envelope or label to print a test pattern displays. Insert an envelope or label as you normally would to print postage.

9. Your test pattern should appear as a grid with no broken lines or smears in the pattern: If the test pattern looks good, press Enter/Yes, then press Home to return to your Home screen OR if your test pattern looks incorrect, select Yes to exit to the Test Print screen, and then repeat the purge. You can do this up to three times, if needed.

10. Start print head cleaning

10a. Select Replacement

10b. Select Replace Print Head

10c. Remove the scale, if one is present

11. Access the print head

11a. Open the ink tank access cover. The print assembly moves to the front of the franking machine

11b. Open the print head cover

11c. Remove the ink cartridge from the print assembly, and set it aside with the red circle facing up

12. While squeezing the clips that hold the print head in place, lift the print head up and out of the franking machine.

13. Wipe the copper-colored section of your print head with a dry, lint-free cloth.

14. Re-install the print head in the franking machine, making sure it clicks in place.

15. Re-insert the ink cartridge and close the print head cover.

16. Close the ink tank access cover. The ink tank mechanism re-initializes.

If the print quality is not optimal after completing all steps, you may need to replace the print head

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