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Accounts

Accounts support for the Pitney Bowes DM100i / DM110i / DM160i / DM220i franking machines. Below you will be able to find a range of accounts support for these franking machines. Simply find what you need help with and follow our guides to see if we can support you.

DM100i / DM110i / DM160i / DM220i Accounts Support


Creating An Account

Before you can start using departmental accounts you need to create an account.

1. From the Home screen, press the selection key next to "ACCT" or "Select an Account" to display the accounts menu.

2. Select "Create an Account".

3. The system will prompt for the name of this account. Key in a name for the account. It can be up to twelve alpha/numeric characters long. To access alpha characters, repeatedly press the appropriate number key until the desired character displays.

4. When finished, select "Continue". At the prompt to create another account, either:

A. Press Yes/Enter and go back to Step 3 to create another account OR

B. Press No to continue. You return to the Accounts menu.

5. Press Clear (back arrow key) or Home to return to the Home Screen.


Editing An Account & Setting Up Account Passwords

You can edit an account name & establish passwords for each account.

1. From the Home screen, press the selection key next to "ACCT" or "Select an Account" to display the accounts menu.

2. Press Page Down and select "Edit an Account".

3. The "Edit an Account" screen displays. Press Page Down (if lit) to see more choices. To select an account:

A. You may either key in the account number if you know it and press Yes/Enter, OR

B. Use the appropriate selection key next to the display.

4. After the account is selected, you have a choice to edit the account name or edit the account password.

Edit Account Name Option

A. If you select "Edit Acct Name", the system prompts you for the new name. Key in a new name for the account. It can be up to twelve alpha/numeric characters long. To access alpha characters, repeatedly press the appropriate number key until the desired character displays.

B. Select "OK" when done.

C. If account passwords are turned on, you are asked if you want to change the account password. If you select "Yes", continue with Step B from Edit Account Password Option below; otherwise you return to the "Edit the Account" screen.

Edit Account Password Option

A. If you select "Edit Acct password", the system confirms you want to change the password. Press Yes/Enter.

B. The system prompts you for the new password. Key in the new 4 digit password.

C. Select "Continue" when done.

D. At the confirmation password prompt, re-enter the new password.

E. Select "Set". You return to the "Edit an Account" screen.

5. Press Clear (back arrow key) three times or Home (once) to return to the Home screen.


Turning On Account Passwords

You can turn on the requirement for all operators to enter passwords (if passwords are set up) when choosing an account.

PLEASE NOTE: The Supervisor Password must be turned on before you can use this feature. If it is not turned on, you will be presented with an option to enter the Supervisor Password.

PLEASE NOTE: Turning on the account password feature forces you to select a new account, just in case your current account uses a password.

1. From the Home screen, press the selection key next to "ACCT" or "Select an Account" to display the accounts menu.

2. Press Page Down twice and select "Acct Passwords".

3. Select "Turn Passwords ON". You return back to the Accounts menu.

4. Select "Select an account".

5. The "Select an Account" screen displays. Press Page Down to see more choices (if lit). To select an account:

A. You may either key in the account number if you know it and press Yes/Enter, OR

B. Use the appropriate selection key next to the display.

6. Key in the 4-digit password for that account (if required).

7. You will return back to the home screen with the name of the account listed.

Turning Off Account Passwords

You can turn off the requirement for all operators to enter passwords (if passwords are set up) when choosing an account.

1. From the Home screen, press the selection key next to "ACCT" or "Select an Account" to display the accounts menu.

2. Press Page Down twice and select "Acct Passwords".

3. Select "Turn Passwords Off". You return back to the Accounts menu.

4. Press Clear (back arrow key) or Home to return to the Home screen.


Selecting an Account

You can select an account to track postage if the optional departmental accounting feature has been bought and turned on.

1. From the Home screen, press the selection key next to "ACCT" or "Select an Account" to display the accounts menu.

2. Select "Select an account".

3. The "Select an account" screen displays. Press Page Down to see more choices (if lit). To select an account:

A. You may either key in the account number if you know it and press Yes/Enter, OR

B. Use the appropriate selection key next to the display.

4. If a password has been assigned to this account, you will be prompted to enter one. Key in the 4-digit password if required.

5. You return to the Home screen with the name of the account listed.


Displaying Account Totals

You can view your account totals anytime using this option.

1. From the Home screen, press the selection key next to "ACCT" or "Select an Account" to display the accounts menu.

2. Press Page Down & Select "Display acct totals".

3. The "Display an Account" screen displays. Press Page Down to see more choices (if lit). To select an account:

A. You may either key in the first digit of the account number if you know it and press Yes/Enter, OR

B. Use the appropriate selection key next to the display.

4. The account number, name, pieces and value of the postage used displays. Select "Continue".

5. You have a choice to either clear the account, view another account, or exit.

A. Select "Clear this Account" if you want to clear account totals. At the confirm clear prompt, press Yes/Enter.

B. Select "View another Acct" and go back to Step 3 to enter another account to view.

C. Select "Done" if you are finished.

6. You return back to the Accounts menu. Press Clear (back arrow key) or Home to return to the Home screen.


Clearing An Account

You can clear the postage totals on an account if required. CAUTION: Make sure you really want to clear an account. Once done, the content is lost forever.

1. From the Home screen, press the selection key next to "ACCT" or "Select an Account" to display the accounts menu.

2. Press Page Down & Select "Clear an account".

3. The "Clear an account" screen displays. Press Page Down to see more choices (if lit). To select an account:

A. You may either key in the account number if you know it and press Yes/Enter, OR

B. Use the appropriate selection key next to the display.

4. At the confirmation prompt to clear the account is selected, press Yes/Enter to delete (or No if you change your mind). The account is cleared and you return back to the Accounts menu.

5. Press Clear (back arrow key) or Home to return to the Home screen.

Clearing All Accounts

You can clear the postage totals on all accounts if required. CAUTION: Make sure you really want to clear all accounts. Once done, the content is lost forever.

1. From the Home screen, press the selection key next to "ACCT" or "Select an Account" to display the accounts menu.

2. Press Page Down twice & Select "Clear all accounts".

3. At the confirm clear prompt, select "Clear ALL Accts) or Cancel if you change your mind. All the accounts are cleared and you return back to the accounts menu.

4. Press Clear (back arrow key) or Home to return to the Home screen.


Deleting An Account

You can delete an account and remove it and its contents from the franking machine. CAUTION: Make sure you really want to delete an account. Once deleted, the content is lost forever.

1. From the Home screen, press the selection key next to "ACCT" or "Select an Account" to display the accounts menu.

2. Select "Delete an account".

3. The "Delete an account" screen displays. Press Page Down to see more choices (if lit). To select an account:

A. You may either key in the account number if you know it and press Yes/Enter, OR

B. Use the appropriate selection key next to the display.

4. At the confirmation prompt to delete the account is selected, press Yes/Enter to delete (or No if you change your mind).

5. In either case, you return to the accounts menu screen. Press Clear (back arrow key) or Home to return to the Home screen.


How To Enable, Disable, Or Change The Supervisor Password

The Supervisor Password prevents unauthorized access to the postage refill operation and to setup procedures. Follow these steps to enable or disable the supervisor password:

1. Press Menu.

2. Select Setup.

3. If necessary, press the green down arrow button to scroll through the menu screens.

4. Select Lock Code/Password.

5. Select Enable or Disable Password.

6. Enter the new supervisor password and select Accept.

7. Re-enter the new supervisor password and select Accept.

8. At the Password Enabled message, select OK.

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