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Scales

Scales support for the Neopost IS460 / IS480 franking machine. Below you will be able to find a range of scales support for these franking machines. Simply find what you need help with and follow our guides to see if we can support you.

IS460 / IS480 Scales Support


The Weighing Device does not Weigh Properly

If the Base does not display a correct weight, complete the following actions to correct the problem.

NOTE: Display – – g indicates a weighing error. When this weighing error occurs on the home screen, the Standard Weighing mode is automatically selected if the Automatic Weight Detection is activated, see How to Activate the Automatic Weight Detection on the weighing platform.

Causes

1. There are vibrations or air drafts in the weighing area.

2. Something is touching or laying on the Weighing Platform.

3. The Weighing Platform zero is not correct.

Solutions

1. Use a solid and steady table: Away from any door & Away from any fan.

2. Clear the weighing zone and re-zero the Weighing Platform (see below).

NOTE: To avoid weighing errors, make sure the weighing platform is clear when starting the system.


Entering Weight Manually

You can enter the weight manually if a mail piece exceeds the weighing capacity of all your weighing platform. If this situation occurs, you will need to print the postage amount on a label to stick onto the mail piece.

To enter the weight manually from the home screen, you must first select the postal class:

1. Press Menu.

2. Select Job Settings and press OK.

3. Select Weighing Type and press OK.

4. Select Manual Weight Entry and press OK. The Manual weight entry screen is displayed.

5. Enter the weight (in g) and press OK to validate.

6. The home screen displays the Manual Weight Entry icon and the weight entered.


How to Change the Default Weighing Type

To change the default weighing type, as supervisor:

1. Press Menu.

2. Select Default User Settings and press OK.

3. Select Base Settings and press OK.

4. Select Default Weighing Type and press OK.

5. Select a default weighing type in the list.

6. Press OK to validate.


Weighing Platform Automatic Selection

This functionality shall be implemented for improving the user productivity and the ease of use of the mailing system. The user is able to change the weighing type to the weighing platform standard weighing by putting a mail piece onto the weighing platform. The weighing platform standard weighing is automatically selected when a weight increase is detected on the weighing platform. A weight removal from the weighing platform do not trigger the Weighing Platform Automatic Selection. A warning message can be displayed to the operator to confirm that the weighing platform will be automatically selected.

Activating the automatic weight detection on the Weighing Platform

1. Log in as the Supervisor.

2. Press Menu.

3. Select Default User Settings and press OK.

4. Select Base Settings and press OK.

5. Select Auto Weight Detection and press OK.

6. Select AUTO WEIGHT DETECTION to activate the function.

7. Press OK to validate.

De-activating the automatic weight detection on the Weighing Platform

1. Log in as the Supervisor.

2. Press Menu.

3. Select Default User Settings and press OK.

4. Select Base Settings and press OK.

5. Select Auto Weight Detection and press OK.

6. Select NO AUTO WEIGHT DETECTION to de-activate the function.

7. Press OK to validate.


Zeroing the Weighing Platform

1. Log in as a User.

2. Press Menu.

3. Select Job Settings and press OK.

4. Select Zero Weigh Platform and press OK.

5. Remove all items from the Weighing Platform.

6. Press OK to set to zero the Weighing Platform.


Re-Zeroing the Weighing Platform

1. Log in as a Supervisor.

2. Press Menu.

3. Select System Settings and press OK.

4. Select Weighing Functions and press OK.

5. Select Zero Weigh Platform and press OK.

6. Remove all items from the Weighing Platform.

7. Press OK to set to re-zero the Weighing Platform.


Tare the Weighing Platform (User)

1. Press Menu.

2. Select Job Settings and press OK.

3. Select Tare Weigh Platform and press OK.

4. Place the item you want to use on the Weighing Platform.

5. Press OK to set weight to zero.


Tare the Weighing Platform (Supervisor)

1. Log in as a Supervisor.

2. Press Menu.

3. Select System Settings and press OK.

4. Select Weighing Functions and press OK.

5. Select Weigh Platform Tare and press OK.

6. Press OK to tare the Weighing Platform.

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