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Scales

Scales support for the Neopost IS240 / IS280 franking machine. Below you will be able to find a range of scales support for these franking machines. Simply find what you need help with and follow our guides to see if we can support you.

IS240 / IS280 Scales Support


How to zero the scale

Zeroing the scale resets the scale weight to zero. To do this please follow the following simple steps:

1. Press the Menu button.

2. Select Job settings. Press OK.

3. Select Zero Weigh Platform. Press OK.

4. Remove all items from the scale. Press OK.

5. Unit displays "Weigh Platform Zero Successful". Press OK.

6. Press the Home button.


How to Re-Zero the scale

A re-zero of the scale physically adjusts the scale to zero. To do this please follow the following simple steps:

1. Press the Menu button.

2. Press OK.

3. Enter PIN Code. Press OK.

4. Select System Settings. Press OK.

5. Select Zero Weigh Platform. Press OK.

6. Remove all items from the scale. Press OK.

7. System displays "Weigh Platform zero successful.". Press OK.

8. Press the Sleep/Wake Button to exit Supervisor Mode.


The Weighing Device does not Weigh Properly

If the Base does not display a correct weight, complete the following actions to correct the problem. You have to check the weighing device as follows.

Possible Causes

1. There are vibrations or air drafts in the weighing area.

2. Something is touching or laying on the weighing platform.

3. The Weighing Platform zero is not correct.

Actions

1. Use a solid and steady table: Away from any door & Away from any fan.

2. Clear the weighing zone and re-zero the Weighing Platform (see above).

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