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Common Errors

Common errors support for the Neopost IS240 / IS280 franking machine. Below you will be able to find a range of common errors support for these franking machines. Simply find what you need help with and follow our guides to see if we can support you.

IS240 / IS280 Common Errors Support


Cleaning the Mail Path for the IS240 & IS280

Cleaning the Mail Path for the IS240 & IS280 is important to keeping the machine in tip top condition. Use the guides below to learn how to clean the mail path for the IS240 & IS280 franking machine models.

Cleaning the Brushes and Sponge (Moistener)

To clean the brushes and sponge of the feed table moistener:

1. Remove the moistener assembly from the table.

2. Raise the brush.

3. Lift the metal sponge retainer to remove the sponge.

4. Clean the sponge and the brush.

5. Reinstall the sponge and retainer.

6. Put the brush back.

7. Put the moistener back into place.


Cleaning the Mail Path Sensors

To clean the mail path sensors:

1. Use a damp cloth or 70° alcohol on a cotton applicator.

2. Allow the parts to dry and close all covers and assemblies.


Filling the Moistener

To add water to the moistener.

1. Remove the moistener from the table.

2. Fill the moistener with water up to the limit marks.

3. Put the moistener back into place.


Making a Payment Online with the IS240 & IS280

Occasionally you will want to make a payment on the Neopost IS240 & IS280 franking machines. Below you will be able to find out how to make a payment online with the IS240 & IS280 franking machines.

Making a Payment Online

1. Simply click on this link and follow the online instructions: https://myneopost.co.uk/make-payment/

2. You will require your Postage Account Number and Installation Number. Contact your franking machine supplier if you are unaware of these details.

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