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Printing

Printing support for the Neopost IJ25 / Autostamp franking machine. Below you will be able to find a range of printing support for these franking machines. Simply find what you need help with and follow our guides to see if we can support you.

IJ25 / Autostamp Printing Support


Fixing Ink Printing Problems

The ink cartridge in the IJ25 & Autostamp is manufactured using a HP45 ink cartridge. This sometimes needs maintenance usually caused by either clogged up nozzles caused by paper dust or it can dry out if not used for a period of time. To resolve the problem try performing the following:

1. Remove the ink cartridge by pressing 'Menu' then scroll to 'Cartridge' and press 'OK', then scroll to 'Remove' and press 'OK'. Remove the Cartridge.

2. Holding a few sheets of tissue paper against the head hold the cartridge so the brass print head is pointing down and away from you and shake well. ( INK MAY LEAK SO USE WITH CAUTION !!)

3. Check to see if the ink is flowing well. You should see a sets of solid 'tram' lines like this:

4. If you see the similar to the image below, either no ink or broken 'tram' lines try the process again.

5. If the problem persists try cleaning the brass print heads with a cloth & some warm soapy water then repeat the process above.


What You Can Print?

Your IJ25 & Autostamp franking machine is capable of operating in various modes.

In Stamp (Postage) Mode

In stamp (postage) mode, you can print postage, pre-date your mail, select a message from eight pre-loaded messages or select one from two of your own design (when ordered from Neopost).

In Date Only Mode

In date only mode, the following typical print may be used to register incoming mail.

In Message Only Mode

In message only mode, you may select and print a message from eight pre-loaded messages or select one from two of your own design.

In Message + Date Mode +

In message + date mode, you may select and print a message from eight pre-loaded messages or select one from two of your own design as well as date received.


Print Mode Selection

From Ready mode, press MENU and using the blue keys, scroll (< >) to the PRINT MODE display screen.

To change the Print Mode, press "OK" and using the blue keys scroll (< >) to the desired mode of operation.

PRINT MODE { STAMP } = Press "OK" to confirm

PRINT MODE { DATE ONLY } = Press "OK" to confirm

PRINT MODE {MESSAGE ONLY} = Press "OK" to confirm

PRINT MODE {MESSAGE+DATE} = Press "OK" to confirm

You will be returned to Ready mode with your desired print mode selected.


Pre-Dated Mail

Your machine is fitted with its own calendar/clock, therefore current date setting is automatic. If you wish to prepare mail ahead of time it is possible to advance the posting date by up to seven days. To prepare your post dated mail proceed as follows.

1. From Ready mode, press MENU, and using the blue keys scroll (< >) to DATE ADVANCE.

2. Date Advance indicator flashes and the current date is displayed.

3. To advance the date, press "OK" and using the appropriate blue key, scroll forward (>) to the required posting date.

4. Confirm date advance, press "OK".

5. Machine returns to Ready mode with the advanced Post Date displayed.


Maintaining Print Quality

Note: to provide optimum postal quality impressions and to protect the printed proof of payment, the cartridge life is limited to 1 year.

Under normal operating conditions, your franking machine will produce excellent quality prints. However, if lines are missing from the stamp, it will be necessary to clean the print-head.

1. From Ready mode press the MENU key. Then using the blue keys scroll (< >) to the following display: CARTRIDGE.

2. Press "OK" to confirm.

3. Next, using the blue keys scroll (< >) to: CARTRIDGE CLEAN

4. Press "OK" to confirm.

5. The following display will be observed: PLEASE WAIT... On completion of the cleaning process the display will return to the CARTRIDGE CLEAN display.

6. Next, using the blue keys scroll (< >) to: CARTRIDGE {TEST PRINT}

7. Press "OK" to confirm.

8. After a short period you will be asked to produce a test print. Pass a blank envelope or card through the machine.

9. All horizontal lines must be clear and present. To set the alignment, enter the number that provides the straightest vertical line (for the example above:- line 5). Press "OK" to return to Ready mode.

10. If horizontal lines still missing, repeat the cleaning and test print process a second and/or third time, if this process fails to restore print quality, fit a new ink cartridge as detailed below.


Replacing an Ink Cartridge

Important Note : If the machine is to be returned for any reason, please remove and retain the ink cartridge.

1. From Ready mode, press the MENU key. Then using the blue keys scroll (< >) to the following display: CARTRIDGE.

2. Press "OK" to confirm.

3. Next, using the blue keys scroll (< >) to: CARTRIDGE {REMOVE}.

4. Press "OK" to confirm. The following display will be observed: CARTRIDGE INSTALL?

5. Open the machine top cover (to gain access to the print head).

6. Open the Blue Latch.

7. Carefully withdraw the used cartridge and discard.

8. Remove the new cartridge from its packaging and peel off the Blue tape seal that protects the print head.

9. Place the new cartridge into its holder, close the blue latch and press gently until it locks the cartridge in place.

10. Close the top cover and press: "OK".

11. The following display will now be observed PLEASE WAIT...

Notes: The ink charging process may take a short while to complete, during this time the machine may produce some mechanical sounds, this is normal. Once installed, do not open the latch again until you need to fit a new cartridge. If the ink cartridge is not installed properly the machine will not work.

12. You will be prompted to produce a test print: INSERT ITEM will show. Insert a blank envelope or card to make a test print.

13. The following display will now be observed: ALIGNMENT 5

14. Now enter the number that corresponds to the straightest vertical line (for the example above: - line 5).

15. Press "OK" to return to Ready mode.

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