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Common Errors

Common errors support for the Neopost IJ25 / Autostamp franking machine. Below you will be able to find a range of common errors support for these franking machines. Simply find what you need help with and follow our guides to see if we can support you.

IJ25 / Autostamp Common Errors Support


Adding a Prefix Digit to the IJ25 & Autostamp

This will guide you through the procedure for adding a prefix number to your IJ25 & Autostamp franking machine.

1. Selecting Setup Mode - Press the Menu key/button.

2. Entering Setup Mode - Using the left scroll button press it once so the screen displays Setup. Press OK.

3. Entering the Telephone Settings - Using either scroll button press one until you reach Telephone and press OK.

4. Entering the Prefix Mode - Using either scroll button press one until you reach Prefix and press OK.

5. Entering the Prefix - Enter the prefix number such as 9 and Press OK.

6. Finished - The screen should now return to the standard franking mode.


Making a Payment Online with the IJ25 & Autostamp

Occasionally you will want to make a payment on the Neopost IJ25 & Autostamp franking machines. Below you will be able to find out how to make a payment online with the IJ25 & Autostamp franking machines.

Making a Payment Online

1. Simply click on this link and follow the online instructions: https://myneopost.co.uk/make-payment/

2. You will require your Postage Account Number and Installation Number. Contact your franking machine supplier if you are unaware of these details.


Updating the postal rates on the IJ25 & Autostamp

This will guide you through the procedure for updating the postal rates to your IJ25 & Autostamp franking machine.

1. Selecting The Memory Card Mode - Press the Menu key/button.

2. Selecting The Memory Card Mode - Using the left scroll button press it until the the screen displays Memory Card. Press OK.

3. Inserting the Card - Insert the card with the brass sim facing you and press OK.

4. Downloading the Rates - The screen will display Memory Card UK 1004A. Press OK to accept these these rates. Press OK.

5. Downloading the Rates - The new rates will download and will be activated automatically on the 6th April 2010. Press OK.

6. Returning to the Franking Screen - Once downloaded press C to return to Memory Card. IMPORTANT, DO NOT PRESS OK OR DOWNLOAD THE RATES AGAIN AS THIS WILL RESULT IN ERASING THE CURRENT RATES.

7. Returning to the Franking Screen - Press C again to return to the Normal Franking Screen. IMPORTANT, DO NOT PRESS OK OR DOWNLOAD THE RATES AGAIN AS THIS WILL RESULT IN ERASING THE CURRENT RATES.

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