Please Note: On Tuesday 24th December 2019 & Tuesday 31st December 2019, due to Royal Mail's early collection times, we advise that you make any order by 11AM!

Any orders placed on Tuesday 24th December 2019 on a next day delivery will not be received until Monday 30th December 2019 and orders placed on Tuesday 31st December 2019 on a next working day delivery will not be received until Friday 3rd January 2020.


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Stats Upload

Stats upload support for the Mailcoms Mailstart franking machines. Below you will be able to find a range of stats upload support for these franking machines. Simply find what you need help with and follow our guides to see if we can support you.

Mailstart Stats Upload Support

Stats Upload Error

Every now and then your Mailstart franking machine will show an error on it's display screen. When the machine is powered, an error may show and this may be Inspection Due, Franking System Blocked or Stats Upload. If this happens your franking machine needs to send stats to an external server for storing. Follow the following steps to perform this important task.

1. Ensure the franking machine is connected to a phone line.

2. Select the Money Bag button.

3. Click "OK" to re-credit.

4. Type in your 4 digit credifon PIN.

5. Click "OK" to enter a £0.00 amount.

6. Confirm the amount by clicking "OK".

7. The franking machine will then start recrediting / connecting to the server. This may take several minutes and during this time period Transacting will appear on the machine.

If the machine still shows an error such as Inspection Due, Franking System Blocked or Stats Upload, then you have an OLS machine. From here you must do the following:

1. Click Menu.

2. Scroll to OLS and click "OK".

3. Click Upload Stats.

This should remove the error.

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