Please Note: On Tuesday 24th December 2019 & Tuesday 31st December 2019, due to Royal Mail's early collection times, we advise that you make any order by 11AM!

Any orders placed on Tuesday 24th December 2019 on a next day delivery will not be received until Monday 30th December 2019 and orders placed on Tuesday 31st December 2019 on a next working day delivery will not be received until Friday 3rd January 2020.

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Common Errors

Common errors support for the Mailcoms Mailstart franking machines. Below you will be able to find a range of common errors support for these franking machines. Simply find what you need help with and follow our guides to see if we can support you.

Mailstart Common Errors Support


Adding a Prefix Digit to the Mailstart

This will guide you through the procedure for adding a prefix number to your Mailstart franking machine.

1. Selecting Setup Mode - Press the Menu key/button.

2. Entering Setup Mode - Using the left scroll button press it once so the screen displays Setup. Press OK.

3. Entering the Telephone Settings - Using either scroll button press one until you reach Telephone and press OK.

4. Entering the Prefix Mode - Using either scroll button press one until you reach Prefix and press OK.

5. Entering the Prefix - Enter the prefix number such as 9 and Press OK.

6. Finished - The screen should now return to the standard franking mode.


Making a Payment Online with the Mailstart

Occasionally you will want to make a payment on the Mailcoms Mailstart franking machines. Below you will be able to find out how to make a payment online with the Mailstart franking machines.

Making a Payment Online

1. Simply click on this link and follow the online instructions: https://myneopost.co.uk/make-payment/

2. You will require your Postage Account Number and Installation Number. Contact your franking machine supplier if you are unaware of these details.


Updating the postal rates on the Mailstart

This will guide you through the procedure for updating the postal rates to your Mailstart franking machine.

1. Selecting The Memory Card Mode - Press the Menu key/button.

2. Selecting The Memory Card Mode - Using the left scroll button press it until the the screen displays Memory Card. Press OK.

3. Inserting the Card - Insert the card with the brass sim facing you and press OK.

4. Downloading the Rates - The screen will display Memory Card UK 1004A. Press OK to accept these these rates. Press OK.

5. Downloading the Rates - The new rates will download and will be activated automatically on the 6th April 2010. Press OK.

6. Returning to the Franking Screen - Once downloaded press C to return to Memory Card. IMPORTANT, DO NOT PRESS OK OR DOWNLOAD THE RATES AGAIN AS THIS WILL RESULT IN ERASING THE CURRENT RATES.

7. Returning to the Franking Screen - Press C again to return to the Normal Franking Screen. IMPORTANT, DO NOT PRESS OK OR DOWNLOAD THE RATES AGAIN AS THIS WILL RESULT IN ERASING THE CURRENT RATES.

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