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Connection

Connection support for the Mailcoms Mailstart Plus franking machine. Below you will be able to find a range of connection support for this franking machine. Simply find what you need help with and follow our guides to see if we can support you.

Mailstart Plus (+) Connection Support


Connecting via PC Meter Connect

To use PC Meter Connect, your PC must meet the following minimum system requirements:

1. Windows 2000, Windows XP, Windows Vista, or Windows 7 (32-bit or 64-bit operating systems)*

2. 1.2GHz processor, 512 Mb RAM.

3. USB port.

4. Administrative rights to install software.

5. Microsoft .NET framework 2.0 (will be automatically installed if not found on the PC). This is a one-time installation.

6. Internet Connection.

*Mac, Linux and other non-Windows operating systems are not currently supported. FIPS mode not currently supported on Windows 10.


Installation instructions for PC Meter Connect

The PC Meter Connect desktop application, along with high speed internet access and a USB connection, helps your franking machine communicate with the Pitney Bowes Data Centre more quickly and reliably than with an analogue phone line. The current version of PC Meter Connect is 05.00.0056.0000. To install PC Meter Connect please follow the steps below:

1. Download the PC Meter Connect file http://europe.pb.com/PCMeterConnect/setup.exe

2. You may be asked to either Run or Save the .exe file. Select Run if given the option. If you select Save, choose a destination for the .exe file that you will easily remember. Once it is saved, open the .exe file to launch the installer.

3. When the installer is launched, click Run to begin the installation.

4. Choose English when asked to select a language unless you would prefer another language option.

5. Follow the instructions as you step through the screens.


Internet Connection Troubleshooting

Whether it's through a LAN, a dedicated PC, Wireless or 3G, Internet connection issues can have many causes. Most connection problems involve either the internet connection, software application configuration, or the mailing system itself. Check these general settings as well as settings specific to your mailing system here.

Check Your Internet Connection and Firewall Configuration Check to make sure you have an Internet connection. Go to www.mailcoms.co.uk from the PC. If it displays, the Internet connection is working.

Check Your PC Meter Connect Configuration by doing the following:

1. Be sure you have the latest version of PC Meter Connect (latest version is 05.00.0056.0000) installed on the PC, and that is connected to the mailing system.

2. Apply Internet Settings from within the PC Meter Connect application: Right click the PC Meter Connect icon in the system tray (bottom right corner of the screen) and select Internet Settings from the menu:

2a. Select Non-Chunked as the HTTP Transfer Encoding Method

2b. Select HTTP or HTTPS as the Protocol. If option is greyed out, select Passive FTP Mode as the Protocol.


Constant Connection

Mailing systems configured with Constant Connection can connect to the PB Data Center as a node on your Local Area Network. If a connection attempt fails immediately but you can access a website such as www.mailcoms.co.uk, it is likely that you have a firewall problem.


Resetting the Communication Device to its default settings

To reset the Communication Device to its default settings, you will need a small object, e.g. a pen, to access the reset button.

1. Disconnect the network cable from the Communication Device.

2. Press and hold the reset button. Apply power to the Communication Device.

3. When the LED lights continuous green (about 2 seconds), immediately release the reset button.

4. The green LED will go out and the orange LED will come on, indicating the Communication Device has reset. If the LEDs start blinking, the the Communication Device is not reset. Repeat the process from Step 1.

5. Disconnect the AC power adapter.


How to solve common problems with PC Meter connect

Please Note: If you have been experiencing problems through your NETWORK/LAN or ANALOGUE LINE and we advise you to connect via PC. You will need to download the following programme before you can make a successful connection. https://www.pitneybowes.com/us/support/connection/downloading-the-pc-meter-connect-desktop-application.html


No Dial Tone

If your Mailstart Plus franking machine is trying to connect by dialling a number, this means the franking machine is not detecting a PC. Please follow the options below:

• Reboot your franking machine.

• Check USB is connected properly at the machine end and at the PC.

• Change to a different USB port on the computer.

• Ensure programme is open by double clicking PC meter connect icon on the desktop.

• If all the above fail please uninstall and reinstall programme using the below link: https://www.pitneybowes.com/us/support/connection/downloading-the-pc-meter-connect-desktop-application.html


DE00/DE01/DE04/DE014/DE015

If your Mailstart Plus franking machine shows up with any of the above error codes this may be due to a number of issues. To resolve this please follow the steps below:

• Try to do your connection in the morning when the server is experiencing less volume.

• Try rebooting your franking machine and your PC to see if they will respond as they start up. You will need to log on as a user on your computer.

• You may need to change the setting on the PC meter connect programme. Please follow the steps below.

1. Right click the small PC meter connect icon on the tool bar at the bottom right hand corner of your PC. (By the time and date).

2. Click on Internet Settings.

3. First change your non chunked setting to chunked. Then click OK at the bottom of the window and then retry your connection.

4. If this doesn’t work repeat steps 1 & 2.

5. On the right hand side it Says FTP Mode. Change this from Passive to Active once again retry your connection.

• If all the above fail please uninstall and reinstall programme using the below link: https://www.pitneybowes.com/us/support/connection/downloading-the-pc-meter-connect-desktop-application.html


Connection Lost

• This is an issue with the servers at the postage company. The only resolution is to keep trying.


PC Meter Connect Proxy only mode

• If your PC shows a message saying, PC meter connect running in proxy only mode follow the same steps as stated in the DE00 section above.

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