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Envelope Messaging

Envelope messaging support for the Mailcoms Mailhub 2 franking machines. Below you will be able to find a range of envelope messaging support for these franking machines. Simply find what you need help with and follow our guides to see if we can support you.

Mailhub 2 ERA, Envelope Messaging upport


With a Mailcoms Mailhub 2 franking machine your franking impression has three sections. This is the ERA, the slogan and the stamp die.


How to Set the Default Printing Offset

1. Log in as the supervisor.

2. Press Menu.

3. Select Default User Settings and press OK.

4. Select System Settings and press OK.

5. Select Print Position and press OK.

6. Set the DEFAULT from a position list.

7. Press OK to validate.


How to Change the Date

To change the date that will be printed:

1. Press Menu.

2. Select Customize stamp and press OK.

3. Select DATE and press OK. The Date Advance screen is displayed.

4. On the Date Advance screen, you can configure the printed date as follows:

• To choose another day, select the corresponding item in the list.

• The tick icon indicates the current selection.

5. Press OK to apply changes and return to the configuration menu.


How to Move the Stamp (Print Offset)

You can move the stamp away from the edge of the envelope when printing on thick envelopes with rounded edges.

To add an offset to the stamp position:

1. Press Menu.

2. Select Job Settings and press OK.

3. Select Print Position and press OK. The Print position setting screen is displayed.

4. Select the offset and press OK to validate.


How to Change the Default Envelope Message, Logo, Slogan or Ad Plate

1. Log in as the supervisor.

2. Press Menu.

3. Select Default User Settings and press OK.

4. Select Default Imprint Parameters and press OK.

5. Select Slogan and press OK.

6. Select the default slogan from the list, or None for no slogan.

7. Press OK to validate.


How to Add (or Cancel) an Envelope Messaging, Logo, Slogan or Ad Plate on the Stamp

To add a slogan to the stamp or cancel the slogan:

1. Press Menu.

2. Select Built Stamp / Imprint and press OK.

3. Select SLOGAN and press OK. The Select Slogan screen is displayed.

Select the slogan in the list or select None for printing no slogan. The tick icon indicates the current selection.

NOTE: Royal Mail requires blue ink to be used when franking letters eligible for the Business Mail discount (using BM slogan).

Press OK to validate your selection. The Customize stamp screen is displayed with updated parameters.


How to Display the List of Envelope Messages, Logos, Slogans or Ad Plates

To display the list of slogans:

1. Log in as the supervisor.

2. Press Menu.

3. Select Option and Updates and press OK.

4. Select Update Slogans.

The list of slogans is displayed in the Slogan management screen.


How to Modify or Delete an Envelope Message, Logo, Slogan or Ad Plate

To modify or delete a slogan:

1. Display the list of slogans.

2. Select the slogan and select EDIT / DEL... The Slogan setting menu is displayed.


How to change the name of an Envelope Message, Logo, Slogan or Ad Plate

To change the name of the slogan:

1. Display the list of slogans.

2. Select EDIT.

3. Change the slogan name using the keypad and press OK. The system updates the slogan list.


How to Delete an Envelope Message, Logo, Slogan or Ad Plate

To delete the slogan:

1. Display the list of slogans.

2. Select DELETE. The system asks for a confirmation.

3. Press OK to confirm deletion. The system updates the slogan list.


How to Download a New Envelope Message, Logo, Slogan or Ad Plate

To download new slogans:

1. Display the list of slogans (How to Display the List of Envelope Messages, Logos, Slogans or Ad Plates).

2. Select CHECK FOR UPDATES and press OK. The franking machine connects to the Online Services server and downloads available slogans.


How to Change the Default ERA

1. Log in as the supervisor.

2. Press Menu.

3. Select Default User Settings and press OK.

4. Select Default Imprint Parameters and press OK.

5. Select ERA and press OK.

6. Select the default ERA from the list.

7. Press OK to validate.


How to Add (or Cancel) an ERA on the Stamp

To add an ERA to the stamp, or to cancel the ERA:

1. Press Menu.

2. Select Customize stamp and press OK.

3. Select ERA and press OK. The Select ERA screen is displayed.

4. Select the desired ERA in the list or None for printing no ERA. The tick icon indicates the current selection.

5. Press OK to validate your selection. The Customize stamp screen is displayed with updated parameters.


How to Display the List of ERAs

You can display the list of ERAs installed in the franking machine.

In the list, a tick mark indicates the ERA that is printed by default, if any. If None is ticked, no ERA is printed by default.

Users can change the current ERA during their work session.

To display the list of ERAs:

1. Log in as the supervisor.

2. Press Menu.

3. Select Option and Updates and press OK.

4. Select Update ERAs and press OK. The list of ERAs is displayed.


How to Modify (or Delete) an ERA

The procedure below allows you to change the name of an ERA or to remove an ERA from the franking machine.

To modify (or delete) an ERA:

1. Display the list of ERAs.

2. Select an ERA and select EDIT / DEL... The Edit ERA menu is displayed.


How to change the name of an ERA

To change the name of the ERA:

1. Select EDIT.

2. Change the ERA name using the keypad and press OK. The system updates the ERA list.


How to delete an ERA

To delete the ERA:

1. Select DELETE.

2. Confirm deletion. The system updates the ERA list.

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