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Product Settings

Product settings support for the Mailcoms Connect 500W / 1000 / 2000 franking machines. Below you will be able to find a range of product settings support for these franking machines. Simply find what you need help with and follow our guides to see if we can support you.

Connect Series Product Settings Support


System Settings on your Connect+ 500W, Connect+ 1000 & Connect+ 2000

The system settings with the Connect+ Series of machines allow you to customize your franking machine to meet your needs.

Timeouts: Use this feature to set the system timeouts.

Clock: Use this feature to synchronize the system clock, set the time zone, and enable or disable Daylight Savings Time.

Automatic Date Advance: Use this feature to set your system to advance the date at the mail pickup time.

Users: Use this feature to enable users on your system as well as to create, edit and delete users and assign access levels.

Configuration: Use this feature to view the status of rates, software, features, and graphic updates on your system.


Advancing the Date Automatically

If your mail is picked up at a certain time each day, you can set your system to advance the date at the mail pickup time. Enter the time when you want the date to advance. As soon as your system reaches the time you set, it automatically advances the date 24 hours and prints that date on your postage.

NOTE: The date on the postage should correspond to the date when your mail goes to the post office.

For example, if your mail goes to the Post Office at 3:00 PM each day, then set the date advance to "03:00 PM". Any mail processed after 3:00 PM will have the date for the following day printed on it. This ensures that the date printed on the mail piece corresponds with the date it is brought to the Post Office.

Follow the steps below to advance the date automatically.

1. Select the Settings button on the Home screen.

2. The Settings screen displays. Select System from the list on the left side of the screen.

3. Select Automatic Date Advance.

4. Select Yes if you want the date to advance automatically. The time of day to advance date fields appear.

5. Select the Hour : Minute field.

5a) Enter the time (hour and minute) when you want the date advance to occur. NOTE: The hour must be set using a 12 hour clock (i.e. 01 to 12). The minute must be set from 00 and 59. If no value is entered in the minute box, it will be set to “00” by default.

5b) Select am or pm.

5c) Select OK.

6. Select Done to return to the Home screen.


Setting the System Clock

1. Select the Settings button on the Home screen.

2. The Settings screen displays. Select System from the list on the left side of the screen.

3. Select Clock.

4. Select Synchronize clock.

5. To turn daylight saving time on or off select On or Off. NOTE: Turn Daylight Saving Time on in the Spring and off in the Fall.

6. Select the appropriate time zone from the Time Zone list.

7. Select Done to return to the Home screen.


Setting System Timeouts

System timeouts can be set for your franking machine. You can set any of the system timeouts from five minutes to four hours, in one minute increments.

Default Job Timeout - The default job timeout option allows you to specify how much time you want to allow the system to remain idle before it the default job is reloaded on the Run Mail screen. The default timeout is 20 minutes. If necessary, this timeout can be disabled.

Screen Saver Timeout - The screen saver timeout option allows you to specify how much time you want to allow the system to remain idle before the screen saver appears. The timeout range is 5 minutes to 4 hours.

1. Select the Settings button on the Home screen.

2. The Settings screen displays. Select System from the list on the left side of the screen.

3. Select Timeouts.

4. Select the appropriate timeout from the list and then select the Open timeout button.

5. Select and drag the control button along the slide bar to adjust the timeout. Use the + and - buttons for a more precise selection.

6. If you have selected the default job timeout, you can enable or disable it by selecting the timeout check box. A check mark indicates that the timeout is enabled.

7. Select OK when you have finished making your changes.

8. Select Done to return to the Home screen.


User Access Rights

The system has two levels of user access, supervisor and operator.

NOTE: If users are not set up, the system defaults to supervisor access.

Users with supervisor access to the system can create, edit and delete accounts and users and turn user logins on and off. In addition, supervisors can manage operator access to certain system functions.

• Users with operator access to the system can perform most system functions, with the exception of account and user management and any functions that have been restricted by the supervisor.

• Setting up a single user allows you to log in and log out of the system, effectively locking it from use. You can create an unlimited number of users on your system.


Enabling User Logins

Set up at least one user with a password to protect your system from unauthorized access.

1. Select the Settings button on the Home screen.

2. The Settings screen displays. Select System from the list on the left side of the screen.

3. Select Users.

4. On the User setup tab, select Enable user logins.... You will be prompted to create a user with supervisor access rights.

4a) Enter the user name and then select OK.

4b) Enter the password and select OK.

4c) Re-enter the password to confirm and select OK.

4d) Select the Password hint field to add a password hint. Enter the hint and select OK.

4e) Select OK once you have finished creating the user.

5. If you would like to add additional users, select Yes, create another user. If you do not want to add any additional users at this time, select No, done creating users.

6. Select Done to return to the Home screen.


Creating a User

Follow the steps below to add a new user to your system.

NOTE: Supervisor access rights are required to create a user.

1. Select the Settings button on the Home screen.

2. The Settings screen displays. Select System from the list on the left side of the screen.

3. Select Users.

4. Select Add new. The Create Users screen displays.

5. Select the Username: field to add the new user name. Enter the user name and select OK.

6. If passwords are required on your system, select the Password field. Enter the password and select OK. NOTE: Passwords are required for users with supervisor access.

7. Select the appropriate user role: operator or supervisor.

8. If necessary, select the Password hint field to add a password hint. Enter the hint and select OK.

9. Select OK to return to the user settings screen.

10. Select Done to return to the Home screen.


Editing a User

Follow the steps below to edit a user on your system.

1. Select the Settings button on the Home screen.

2. The Settings screen displays. Select System from the list on the left side of the screen.

3. Select Users.

4. Select a user to edit. If necessary, use the up and down arrow buttons to navigate through the list.

5. Select Edit.

6. Select the user attribute you want to edit.

• Username: Select this option to make changes to the name of the user you have selected.

• Password: Select this option to require, remove or change the password for the user. NOTE: Passwords are required for users with supervisor access.

• User role: Select a different option from the list to change the access level assigned to the user.

• Password hint: Select this option to add or change the user's password hint.

7. Select OK to return to the user settings screen.

8. Select Done to return to the Home screen.


Deleting a User

Follow the steps below to delete a user.

1. Select the Settings button on the Home screen.

2. The Settings screen displays. Select System from the list on the left side of the screen.

3. Select Users.

4. Select the user you want to delete. If necessary, use the up and down arrow buttons to navigate through the list.

5. Select Delete. NOTE: If you are deleting the only user on your system, a warning message will appear indicating that user logins will be turned off and all system security will be disabled. If account passwords are being used, they will be disabled as well.

6. Select Yes, delete user.

7. Select Done to return to the Home screen.


User Roles Setup

If you have supervisor access to the system, you can manage the access rights granted to users with the operator role. Any changes you make to access rights will apply to all operators. Supervisors always have full access to system functions.

What system functions can I manage?

• You can manage operator access the following functions:

• Change data center backup URL

• Change default refill settings

• Change distributor URL

• Perform a balance inquiry

• Postage Refill

• Print funds report on machine

• Print refill receipts

• Print refill summary

• Reset batch counter

• Reset IntelliLink Factory Settings

• Withdraw a franking machine

1. Select the Settings button on the Home screen.

2. The Settings screen displays. Select System from the list on the left side of the screen.

3. Select Users.

4. Select the Roles setup tab.

5. Select the Operator user role.

6. Select the functions in the Allow access to: list that you want users to be able to perform.

• A check box with a check mark indicates that all operators will have access to the function.

• An empty check box indicates that all operators will not have access to the function.

7. Select Done to return to the Home screen.

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