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Common Errors

Common errors support for the Frama Ecomail franking machine. Below you will be able to find a range of common error support for this franking machine. Simply find what you need help with and follow our guides to see if we can support you.

Ecomail Common Errors Support


Fixed Values

New Postage Prices - Changing your Fixed Values

If you use the fixed values on your franking machine these need to be changed manually. Follow the instructions on how to change them below and see suggestions as to which services to use.

Important

We wrote to our Ecomail users in November 2010 to advise that if customers with Mailcoms 'stand alone' scales accepted an update from Frama that it may change the operating system and limit operator changes to settings such as 'Fixed Values' which have historically been changed manually.

This year we have noticed an increased amount of customers who seem to have accepted the Frama update and now to change fixed values requires a chargeable software update from Frama as also advised in our newsletter of November 2010. Customers with Premier service cover receive inclusive postal rate updates for the scale Mailcoms provided, not for software updates purchased from Frama.

If your operating system does not allow you to follow the 'Step 1' intructions below to change your fixed values then go to 'Step 2' below.

Step 1

1. Select the highest account number usually account 2 (unless you have additional departmental accounts) then press OK.

2. Enter the supervisor password then press OK.

3. Press ‘Info Setup 1, then 2 and then 3.

4. In the third setup screen you should see the top left button showing ‘Change Fix Val.’ press this to enter the ‘Fixed Value’ change screen.

5. Select the ‘Fixed Value’ button you want to change and press OK.

6. Select the new value and press OK, this will return you to the previous setup screen.

7. To continue altering ‘Fixed Value’ buttons press the ‘Change Fix Val.’ button again and repeat the process from number 5.

8. Once finished exit the setup screens by pressing CE.

For assistance, we can suggest the most common 9 new March 29th 2016 prices are programmed as follows:

40

53

150

67

83

307

94

114

6.85

Key 1 - 40p = 2nd Class 'Letter'

Key 2 - 53p = 1st Class 'Letter'

Key 3 - £1.50 = 1st Class 'Large Letter' – 251g to 500g

Key 4 - 67p = 2nd Class 'Large Letter' less than 100g

Key 5 - 83p = 1st Class 'Large Letter' less than 100g

Key 6 - £3.07 = 1st Class 'Small Parcel' 0 to 1kg

Key 7 - 94p = 2nd Class 'Large Letter' 101g to 250g

Key 8 - £1.14 = 1st Class 'Large Letter' 101g to 250g

Key 9 - £6.85 = Special Delivery up to 100g & up to £500 value

Step 2

If the above does not allow you to change the fixed values as advised please contact us today as a software update may be required. Once notified the download update is available please follow the instructions below:

1. Please connect your machine to the telephone line you use for re-crediting

2. Select your highest account and press OK

3. Enter your password and press OK

4. Press info setup 1

5. Press info setup 2

6. Press info setup 3

7. Press FramaOnline 2

8. Press Inspection

9. Press OK

10. Once the inspection has finished the new tariff has been loaded

11. Press the screen once after the inspection has completed and this will return the machine to start Menus.


How to Enter a Prefix Number for a Ecomail Franking Machine

These instructions will guide you through the procedure for entering a prefix number your Ecomail franking machine. Use the instructions below to find out how to easily enter a prefix number.

1. Getting to the Start Up screen - Go to the Start Up screen by pressing Info/Setup 1 and select Start Up or switch the machine off and on again.

2. Entering the supervisor Mode - Choose the highest Account Number (usually account 2 unless you have extra cost centres)and press OK.

3. Entering the supervisor PIN - Enter in your supervisor Pin Number using the numeric key pad and press OK. Use the CE button to clear any mistakes.

If you do not know your PIN please contact Customer Services on 08450 530930, 8.30am-5.30pm [Mon-Fri]

4. Normal Franking Screen - Once the pin has been entered correctly, the standard franking screen will automatically appear, press Info/Setup 1.

5. Setup Screen 1 - Press Info/Setup 2.

6. Setup Screen 2 - Press Info/Setup 3.

7. Setup Screen 3 - Press Modem Init.

8. Entering Telephone Settings - Press Telephone Number.

9. Viewing Existing Number - Here you will see the existing telephone number. Please write it down as once you start entering the number with a prefix it will disappear.

10. Entering the Prefix - Enter the prefix number followed by 01992 443485 and press OK.

11. Returning to the Franking Screen - The screen will then return to the previous screen and press CE to return to the franking screen.


How to Re-Credit a Ecomail Franking Machine

These instructions will guide you through the procedure for re-crediting your Ecomail franking machine. Use the instructions below to find out how to easily re-credit your Ecomail machine.

1. Getting to the Start Up screen - Go to the Start Up screen by pressing Info/Setup 1 and select Start Up or switch the machine off and on again.

2. Entering the supervisor Mode - Choose the highest Account Number (usually account 2 unless you have extra cost centres)and press OK.

3. Entering the supervisor PIN - Enter in your supervisor Pin Number using the numeric key pad and press OK. Use the CE button to clear any mistakes.

If you do not know your PIN please contact Customer Services on 08450 530930, 8.30am-5.30pm [Mon-Fri]

4. Normal Franking Screen - Once the pin has been entered correctly, the standard franking screen will automatically appear, press Info/Setup 1.

5. Setup Screen 1 - Press Info/Setup 2.

6. Setup Screen 2 - Press Info/Setup 3.

7. Setup Screen 3 - Press Load Credit.

8. Press Load Credit - Press Load Credit again.

9. Confirming Required Credit - Select the amount of credit required and press OK.

10. Connecting to the Server - machine will now connect to the server. This usually takes a minute to complete.

11. Confirming the Credit Download - The screen will then confirm Successful Release and display a summary of your postage account.

12. Completing Credit Transaction - After 15 seconds touch the screen and you will be asked to print receipt by either inserting a label, envelope or blank sheet of paper.

13. Returning to User Mode - Touch the LCD display which will then return to the normal postage screen. The machine is now ready to frank your mail.


What is 'Modem Init Error' E750/E751?

This usually means there is no connection to the modem. Please ensure the modem is switched on by the small black button at the back (red lights on the modem should be visible) and is connected to the machine by the smaller black connector/cable. Please re-connect and try again. If the modem was switched on and connected try switching it off for 10 seconds then back on again and try again.


What is Error E402?

This usually means that your ink ribbon has either run out out or its broken. Please switch the machine off and remove the ink ribbon. If the ribbon has broken please repair it using the instructions on one of our many support pages or replace with a new one. To request new ink ribbons please contact us.


What is Error E93?

This usually means there is some debris or dust covering one of the sensors on the feeder platform. Try opening the ink cartridge door and blowing heavily on the small black hole/circle on the base near the bottom of the ink cassette and the one underneath the corner of the platform. Switch the machine off and on again and this should clear the problem.

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