Mailstart Crediting Support

Used in conjunction with your Mailstart franking machine, the weighing scale will weigh and calculate the correct rate and value for items up to 2kg. Setting of values for franking is automatic. When postal rates change, your machine may be updated by installing a Rate Card which can be obtained from your franking machine supplier.

Recrediting the Mailstart Franking Machine

This will guide you through the procedure for recrediting your Mailstart franking machine.

1. Selecting Credit Mode – Press the MONEY BAG key/button.

2. Entering Credit Mode – Press OK.

3. Enter PIN – Enter your 4 digit Credifon PIN, DO NOT press OK

4. Entering Required Credit – Enter the amount you want to purchase.

5. Entering required Credit – Press OK.

6. Verify Credit – Press OK again to confirm the amount.

7. Remote Re-crediting – Your Mailstart will now connect to Credifon, please wait.

8. Remote Re-crediting – Upon successful connection to the Credifon centre – the LCD will display TRANSACTING, PLEASE WAIT…

9. Return to operating mode – When the Credifon process has completed the LCD screen will display TRANSACTION COMPLETE. You can now press the C (Clear) button to return to normal operation.

Adding Credit to the Mailstart Franking Machine

Remote Credit Setting

Credit may be purchased from Neopost Credifon, using the Credifon re-setting system, in units of £10, minimum £10.00, maximum £500.00. To add credit, performing the following tasks:

1. Connect one end of the telephone link cable to the Modem Socket at the rear of the machine and the other end to an adjacent telephone line outlet.

2. As a Credifon user you will have been issued with your own Credifon PIN, therefore to initiate a valid credit-resetting sequence, the correct PIN must be used.

3. Go to Ready mode and then press: the Money Bag button. A display will be observed showing {RECREDIT}.

4. Press “OK”. The prompt to enter your Credifon PIN will now be observed, please remember this is NOT the same as your User PIN.

5. Enter your Credifon PIN, e.g. 2 2 5 4. Press: 2 2 5 4, if the PIN is correct, the ENTER AMOUNT prompt flashes.

6. Enter the credit amount you wish to purchase (e.g. £100). Press: 1 0 0.

7. Press “OK” to confirm. The following display will be observed: CONFIRM AMOUNT £100.00.

7a. If amount is incorrect, press the “C” button and start again from ENTER AMOUNT.

7b. If amount displayed is correct, press “OK” to confirm.

8. The franking machine will the connect to the server and make the transaction.

9. On completion of recrediting, the following display will be observed: RECREDIT DONE with your new credit amount.

10. Press the “C” button to return to Ready mode.

If an incorrect Credifon PIN was entered, the following display will be observed: WRONG PIN TRY AGAIN. In this case, press the “C” button twice to return to Ready mode, then wait for approximately two minutes before attempting to add credit, this time using the Correct Credifon PIN.

If the re-credit transaction is aborted before the transfer has been completed, a WARNING message will be observed. In this case, press the “C” button to return to Ready mode and start again.

‘Warning Inspection Read’ Procedure

If you do not apply for credit or connect to Credifon within 90 days, the following display will be observed: WARNING INSPECTION REQD.

To action this message you should complete a zero credit transaction. This allows the Royal Mail to inspect your meter and help prevent possible fraud.

Note: The machine only requires connection to the telephone line outlet during the re-credit transaction.

Credifon Procedures

Using the Credifon re-setting system, credit may be purchased from Neopost Credifon, in units of £10.00, minimum £10.00, maximum £500.00.

Telephone number change

The telephone number of Neopost Credifon credit re-setting centre is stored in the franking machine. This is used when you want to purchase credit. If you are advised that this number has changed, it must be entered as detailed below.

1. From Ready mode press the MENU key. Then using the blue keys scroll (< >) to the SETUP display: {SETUP}

2. Press “OK” to confirm.

3. Next, using the blue keys scroll (< >) to the TELEPHONE display: {TELEPHONE}

4. Press “OK” to confirm.

5. The prompt to enter the Credifon Recrediting Centre telephone number will be observed. To change or enter a new telephone number, press “OK”.

6. Using the numerical key pad, enter the appropriate telephone number, carefully check the number, if incorrect, press the “C” button to return to Ready mode and start again. If correct press “OK”.

In the unlikely event of a machine failure requiring Service Centre action an Error Number will be displayed along with your local Service Centre Telephone Number.

To enter the Service Centre Telephone Number, go to the SETUP TELEPHONE display, scroll(< >) to the SERVICE NO. display and enter the telephone number as previously detailed.

The Credifon Crediting System telephone number must be prefixed by the appropriate outside line digit (for most systems this is a 9 or a 0), if your outside line is routed through a switchboard.

1. Using the blue keys scroll (< >) to the PREFIX display: {PREFIX} NONE.

2. Press “OK” to change or enter.

3. Next, enter the appropriate prefix. Press “OK” to confirm.

4. It may be necessary to enter a pause between the outside line digit and the new telephone number:-

5. Using the blue keys scroll (< >) to the PAUSE display and enter a number between 0 and 9.

6. Press “OK” to confirm.

7. A TONE DETECT facility is available to enable the machine to detect a dialling tone before dialling the number. Using the blue keys scroll (< >) to the TONE DETECT display and press “OK”. Now using the blue keys select ON or OFF as required.

8. Press “OK” to confirm. You will then be returned to Ready mode.

Application for a new Credifon PIN

If you lose or forget your Credifon PIN you must apply for a new PIN in writing on your company headed paper to the following address:

Credifon – Accounts

Neopost Limited

Neopost House

South Street


Essex RM1 2AR

If you find your old Credifon PIN at a later date, it must be destroyed immediately.

Please do not attempt to use an old Credifon PIN to effect a transaction.

When you receive your new Credifon PIN, keep it in a safe place and separate from your Credifon Meter.

Credifon Credit Controls

Credifon is a uniquely flexible system designed to meet your company’s needs. If credit for your franking machine is paid for by Direct Debit payments, then you will automatically receive a credit limit of £500.00. RCB accounts are limited by the credit held at any time.

To assist you in managing the credit held in the meter, there are three credit limits which can be set by contacting Neopost Credifon Accounts:

1. Account Credit Limit: This credit limit affects the overall account.

2. Machine Credit Limit: This specifies the maximum credit that any single machine can hold at one time. This will automatically be set at £500.00. unless you specify otherwise.

3. Low Credit Warning Level (RCB only): An early warning to ensure that enough credit is held in your RCB account.

Unused or Spoilt Impressions

The entire envelope (wrapper, label or form), including post mark, should be returned within three months to Royal Mail. Provided that the franking is legible, the face value (less 5%) will be refunded.

Changing the Machine Setup

This section describes how to customise the setup of your Mailstart franking machine.

1. To enter SETUP mode, Press the MENU key. Then using the blue keys scroll (< >) to: SETUP.

2. Press: “OK”.

3. Current High Value displayed.

To Change a Setting

HIGH VALUE, LOW CREDIT, PIN, TIMEOUT and DEFAULT VALUE settings are all set in the same way (to disable the user PIN the setting 0000 should be used). For our example we show how to change the Low Credit Level.

1. From SETUP mode, using the blue keys scroll (< >) to: LOW CREDIT

2. Current Low Credit Level will be displayed. To change the Low Credit Level, Press “OK”.

3. Select new Low Credit Value e.g. £25.00. Press: 2 5 0 0

3a. If value is incorrect press the “C” button and start again.

3b. If value is correct press “OK” to confirm.

To Change the Key Beep Setting

1. From SETUP mode, using the blue keys scroll (< >) to: KEY BEEP

2. Current Key Beep setting will be displayed. To change the Key Beep Setting press “OK”.

3. Then using the blue keys scroll (< >) to setting required (ON or OFF).

4. Press “OK” to confirm.

5. To exit setup and return to Ready mode press the “C” button.