Connection Support


General Telephone Connection Issues

If you experience re-crediting problems via the phone line there’s usually a simple explanation. If when trying to re-credit and you receive a ‘Connection Error’ it’s almost always caused because the machine cannot get an outside line.

The first thing to check is to check this make sure there is a telephone cable plugged into the back of the machine and follow it to the socket on the wall.

If you’ve checked the line but still cannot get an outside line the machine may need to dial a prefix, such as ‘9’. (Tip – Try using your fax line as this is always a suitable solution, remember if you have to insert 9 before you send a fax)

If you’ve checked the above and are still experiencing problem try one of the following:

– If there is broadband on the line make sure the line is plugged into a broadband filter and not straight into the wall.

– If you’ve had recent changes to your phone system check the line the machine uses is still live or that the settings have not altered.

– Test the phone line using an analogue phone (a home style phone) and dial your mobile or other number.

– Is there a faulty phone cable? Try using a phone cable from another device or phone.

– Does the phone line have ‘Broadband’ and if so is the franking machine phone using an ADSL filter? If it is using a broadband filter try a different one as we have known these to fail.

If you have tried all of the above and are convinced that the fault lies with the franking machine then please contact us via the details below.

Subscribe & Save

Happy Parcel Man

Mailcoms are proud to offer our customers automatic recurring orders without the need to remember to keep ordering the same essential business supplies products time and time again. This also allows us to forecast our stock requirements so you don’t have to worry about running out ever again.

Most importantly, with us automatically creating your order at a frequency of your choice you can always be confident that the products supplied will be guaranteed genuine Mailcoms products.

When you subscribe & save you will automatically create an order based on the subscription duration and frequency that you select. Your payment details will be stored securely with the world renowned trusted payment gateway ‘Stripe’ and you’ll be charged for each of these deliveries, unless you choose to pay in advance.

We will send you a reminder a few days before your order is generated to allow you to add to, amend, skip, delay, or cancel should you need to. If you want to cancel or change your subscribe & save products, you can do so at any time. Your order confirmation emails have links to your order where you can manage your subscription from.

See our terms & conditions for more details on returns and refunds. See more here.

Subscribe & Save

Happy Parcel Man

Mailcoms are proud to offer our customers automatic recurring orders without the need to remember to keep ordering the same essential business supplies products time and time again. This also allows us to forecast our stock requirements so you don’t have to worry about running out ever again.

Most importantly, with us automatically creating your order at a frequency of your choice you can always be confident that the products supplied will be guaranteed genuine Mailcoms products.

When you ‘Subscribe & Save’ we will automatically create an order based on your requested duration and frequency. Your payment details will be stored securely with the world renowned trusted payment gateway ‘Stripe’ and you’ll be charged for each of these deliveries, unless you choose to pay in advance.

We will send you a reminder a few days before your order is generated to allow you to add to, amend, skip, delay, or cancel should you need to. If you want to cancel or change your ‘Subscribe & Save’ products, you can do so at any time. Your order confirmation emails have links to your account where you can manage your subscription from.

See our terms & conditions for more details on returns and refunds. See more here.

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Did you know?

You can now get FREE PROOF OF DELIVERY with every Royal Mail 1st Class & 2nd Class parcel and packets sent with Mailcoms’ latest franking machine range.

Mailsend Lite Parcel Franking Machine
Mailsend Plus Franking Machine