Data Upload Support

Once a month, your franking machine (meter) must connect to the data centre. This is to make sure that the data used by your franking machine is downloaded and sent to Royal Mail for their information. Current postal rates are also stored and updated to the meter when it has connected to the data centre.

When the connection is due the display should show “Connection required Connect (Yes/No)”. To connect to the data centre, confirm by pressing Enter/Yes.

Note: At the beginning of the month many franking machines are updated, this may cause slight delays in the dial-up. If this takes more than 10 minutes, please turn the meter off at the power lead, wait for around 30 minutes and then reboot the machine. The meter will now start automatically and return to display message “Connection required Connect (Yes/No)”. Confirm by pressing Enter/Yes.