Where can I see a full breakdown of all of Royal Mail's postage rates?

Please visit www.royalmail.com and they will be able to locate this information online.

What are the main changes of this Rate Change?

A general price change has occurred across the board providing greater savings for Mailmark franking machine and standard franking machine users. For full details and all options please visit www.royalmail.com/prices2020

Will there be a charge for the postal rate update?

This depends on whether or not you have a Premier Service and Support Agreement with your equipment. We will contact all Customers and advise accordingly before any changes.

When will I receive my updated chip or card?

We will start to dispatch the chips and cards for all customers week commencing 14th December 2020. These may be sent in the post or may be updated via an engineer visit.

Why do I need to up-date my machine?

As part of the terms and conditions of the Royal Mail Franking Scheme your machine needs to be updated with the latest rates to ensure your mail carries the correct postal costs. Incorrect postage values may result in non delivery of items and Royal Mail will also charge you for each item that has the incorrect price. Royal Mail will charge customers for any letters posted without the correct price – these will be charged the difference plus a surcharge per item for inland mail and for international mail.

How do I frank my post if I do not have the new rates on my machine after the rate update date?

You will need to manually weigh your item, refer to the Royal Mail franking price list and type the amount in manually or by accessing the Surcharge payment option on your franking machine.

Franking Machine Rate Change Information Page

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See our terms & conditions for more details on returns and refunds. See more here.

Mailstart Plus franking machine rate change information

From the 1st January 2021 the Royal Mail are updating postage rates that will affect your franking machine. The good news for franking machine customers is that you still receive massive discounts using a franking machine versus stamps or smartstamp. Download our 2021 Wall Chart here

The new rates will be available to download effective from the 1st December 2020. The new tariffs will be held in the memory and will activate automatically on the 1st January 2021. The terms and conditions of the Royal Mail Franking Scheme require that you keep postal rates up to date on your machine so it is essential that you download the updated rates as soon as possible for your Mailstart Plus franking machine. This update is easily performed by connecting to the data centre and selecting ‘Check for Updates’ via the machines menu system.

Download the Mailstart+ Rate Change Instructions here

New Mailstart Plus franking machine rate change instructions

Please follow the following instructions;

• Check that your system is connected as for a normal postage refill

• At the main screen (Date on display) press the ‘Funds’ key.

• Use the review ‘down’ key to scroll to ‘Check balance available?’

• Press the ‘Yes/Enter’ key.

• The machine will automatically connect to the PB Infrastructure.

• Once the meter has connected it will show ‘Checking PBP Account Balances’.

• The machine then shows ‘Prepaid £xx.xx’ (the balance of your PBP account).

• Press the ‘Yes/Enter’ key to continue.

• The meter then asks if you wish to Refill Postage. Press the ‘No’ key to continue.

• The meter will check for updates and display ‘SYSTEM UPDATE REQUIRED – Please Wait’.

• Press the ‘Yes/Enter’ key to download and install the new rates.

• Once completed the display will read ‘Download complete Continue – press enter’

• Press the ‘Yes/Enter’ key.

• The display will then show ‘During the call: Rate data installed’

• Press the ‘Yes/Enter’ key.

• You will be asked ‘Do you want to print a download report?’

• Press the ‘No’ key.

• The machine will then return to the main screen. The new rates are now installed.

Please note: Due to the amount of updates being performed during this period you may need to repeat the above or try outside of busy / peak times.

Please note: If you advance the printing date to 1st January 20212020 or beyond, this will activate the new Postal Rates and cannot be reversed.

Standard Mailbase Series franking machine rate change instructions

From the 1st January 2021 the Royal Mail are updating postage rates that will affect your franking machine. The good news for franking machine customers is that you still receive massive discounts using a franking machine versus stamps or smartstamp. Download our 2021 Wall Chart here

The new rates will be available to download effective from the 1st December 2020. The terms and conditions of the Royal Mail Franking Scheme require that you keep postal rates up to date on your machine so it is essential that you download the updated rates as soon as possible. This update is easily performed by connecting to the data centre and selecting ‘Check for Updates’ via the machines menu system.

Download the Standard Mailbase Series Rate Change Instructions here

Standard Mailbase Series Rate Change Information & Instructions

Please follow the following instructions;

• Check that your system is connected as for a normal postage refill. Depending upon model, this can be via Phone line or PC Meter Connect.

• At the main screen select the ‘Add Postage’ key.

• Select ‘Check PbP Balance.’

• The machine will automatically Dial / Connect.

• When connection has been made, the ‘Add Postage’ screen appears.

• Select ‘No’ to skip adding funds.

• The machine will then check for, download and install the new rates.

• When the update has finished, follow the prompts, until you return to the main screen.

• You may receive a request to reconnect for a further upload/download, proceed by reconnecting and follow any prompts.

• On the day of the rate change, you will receive a further upload/download request. Follow the screen prompts to complete this. The new rates are then active.

Please Note: Due to the amount of updates being performed during this period you may need to repeat the above or try outside of busy / peak times.

Please Note: If you advance the printing date to 1st January 2021 or beyond, this will activate the new Postal Rates and cannot be reversed.

Mailbase Series franking machine rate change information

From the 1st January the Royal Mail are updating postage rates that will affect your franking machine. The good news for franking machine customers is that you still receive massive discounts using a franking machine versus stamps or smartstamp. Download our 2021 Wall Chart here

The new rates will be available to download effective from the 1st December 2020. The new tariffs will be held in the memory and will activate automatically on the 1st January 2021. The terms and conditions of the Royal Mail Franking Scheme require that you keep postal rates up to date on your machine so it is essential that you download the updated rates as soon as possible. This update is easily performed by connecting to the data centre and selecting ‘Check for Updates’ via the machines menu system.

Download the Mailmark Mailbase Series Rate Change Instructions here

Mailmark Mailbase Series franking machine rate change instructions

Please follow the following instructions;

• Check that your system is connected as for a normal postage refill.

• With your machine on the Home screen press the ‘Add Postage’ key.

• Select ‘Check PbP Balance.’

• The machine will automatically connect.

• When connection has been made, the ‘Add Postage’ screen appears.

• Press ‘No’ to skip adding funds.

• Your machine will automatically check and begin downloading new rate files.

• When the update has finished downloading follow the prompts until you return to the Home screen.

• You may receive a request to reconnect for a further upload/download. Proceed by re-connecting and follow any prompts.

Please note: Due to the amount of updates being performed during this period you may need to repeat the above or try outside of busy / peak times.

Please note: If you advance the printing date to 1st January 2021 or beyond, this will activate the new Postal Rates and cannot be reversed.

Standard Mailbase+ franking machine rate change information

From the 1st January 2021 the Royal Mail are updating postage rates that will affect your franking machine. The good news for franking machine customers is that you still receive massive discounts using a franking machine versus stamps or smartstamp. Download our 2021 Wall Chart here

The new rates will be available to download effective from the 1st December 2020. The new tariffs will be held in the memory and will activate automatically on the 1st January 2021. The terms and conditions of the Royal Mail Franking Scheme require that you keep postal rates up to date on your machine so it is essential that you download the updated rates as soon as possible. This update is easily performed by connecting to the data centre and selecting ‘Check for Updates’ via the machines menu system.

Download the standard Mailbase+ Rate Change Instructions here

Standard Mailbase+ franking machine rate change instructions

Please follow the following instructions;

• Check that your system is connected as for a normal postage refill. Depending upon model, this can be via LAN connection or PC Meter Connect.

• At the main screen press the ‘Refill Postage’ key.

• Select ‘Check PbP Balance’.

• Select ‘Continue’.

• The machine will then check for, download and install the new rates.

• When the update has finished follow the screen prompts until you return to the main screen. Do not switch off until the process is finished.

• You may receive a request to reconnect for a further upload/download, proceed by reconnecting and follow any prompts.

Please note: Due to the amount of updates being performed during this period you may need to repeat the above or try outside of busy / peak times.

Please note: If you advance the printing date to 1st January 2021 or beyond, this will activate the new Postal Rates and cannot be reversed.

Mailmark Mailbase+ franking machine rate change information

From the 1st January 2021 the Royal Mail are updating postage rates that will affect your franking machine. The good news for franking machine customers is that you still receive massive discounts using a franking machine versus stamps or smartstamp. Download our 2021 Wall Chart here

The new rates will be available to download effective from the 1st December 2020. The new tariffs will be held in the memory and will activate automatically on the 1st January 2021. The terms and conditions of the Royal Mail Franking Scheme require that you keep postal rates up to date on your machine so it is essential that you download the updated rates as soon as possible for your Mailbase+ franking machine. This update is easily performed by connecting to the data centre and selecting ‘Check for Updates’ via the machines menu system.

Download the Mailmark Mailbase+ Rate Change Instructions here

Mailmark Mailbase+ franking machine rate change instructions

Please follow the following instructions;

• Check that your system is connected as for a normal postage refill. This can be via LAN connection or PC Meter Connect.

• At the main screen press the ‘Refill Postage’ key.

• Select ‘Check PbP Balance.’

• Select ‘Continue.’

• Press the Enter key if prompted.

• The machine will automatically download and install rates. A series of status messages will be displayed.

• When the update has finished, follow the prompts (if any), until you return to the main screen. Do not switch off until the process is finished.

• You may receive a request to reconnect for a further upload/download, proceed by reconnecting and follow any prompts.

Please note: Due to the amount of updates being performed during this period you may need to repeat the above or try outside of busy / peak times.

Please Note: If you advance the printing date to 1st January 2021 or beyond, this will activate the new Postal Rates and cannot be reversed.

Standard Mailbase Speed Franking Machine Rate Change instructions

From the 1st January 2021 the Royal Mail are updating postage rates that will affect your franking machine. The good news for franking machine customers is that you still receive massive discounts using a franking machine versus stamps or smartstamp. Download our 2021 Wall Chart here

The new rates will be available to download effective from the 1st December 2020. The new tariffs will be held in the memory and will activate automatically on the 1st January 2021. The terms and conditions of the Royal Mail Franking Scheme require that you keep postal rates up to date on your machine so it is essential that you download the updated rates as soon as possible. This update is easily performed by connecting to the data centre and selecting ‘Check for Updates’ via the machines menu system.

Download the standard Mailbase Speed Rate Change Instructions here

Standard Mailbase Speed franking machine rate change instructions

Please follow the following instructions;

• Check that your system is connected as for a normal postage refill. Depending upon model, this can be via LAN connection or PC Meter Connect.

• At the main screen press the ‘Refill Postage’ key.

• Select ‘Check PbP Balance’.

• Select ‘Continue’.

• The machine will then check for, download and install the new rates.

• When the update has finished follow the screen prompts until you return to the main screen. Do not switch off until the process is finished.

• You may receive a request to reconnect for a further upload/download, proceed by reconnecting and follow any prompts.

Please note: Due to the amount of updates being performed during this period you may need to repeat the above or try outside of busy / peak times.

Please note: If you advance the printing date to 1st January 2021 or beyond, this will activate the new Postal Rates and cannot be reversed.

Mailmark Mailbase Speed franking machine rate change information

From the 1st January 2021 the Royal Mail are updating postage rates that will affect your franking machine. The good news for franking machine customers is that you still receive massive discounts using a franking machine versus stamps or smartstamp. Download our 2021 Wall Chart here

The new rates will be available to download effective from the 1st December 2020. The new tariffs will be held in the memory and will activate automatically on the 1st January 2021. The terms and conditions of the Royal Mail Franking Scheme require that you keep postal rates up to date on your machine so it is essential that you download the updated rates as soon as possible for your Mailbase Speed franking machine. This update is easily performed by connecting to the data centre and selecting ‘Check for Updates’ via the machines menu system.

Download the Mailmark Mailbase Speed Rate Change Instructions here

Mailmark Mailbase Speed franking machine rate change instructions

Please follow the following instructions;

• Check that your system is connected as for a normal postage refill. This can be via LAN connection or PC Meter Connect.

• At the main screen press the ‘Refill Postage’ key.

• Select ‘Check PbP Balance.’

• Select ‘Continue.’

• Press the Enter key if prompted.

• The machine will automatically download and install rates. A series of status messages will be displayed.

• When the update has finished, follow the prompts (if any), until you return to the main screen. Do not switch off until the process is finished.

• You may receive a request to reconnect for a further upload/download, proceed by reconnecting and follow any prompts.

Please note: Due to the amount of updates being performed during this period you may need to repeat the above or try outside of busy / peak times.

Please Note: If you advance the printing date to 1st January 2021 or beyond, this will activate the new Postal Rates and cannot be reversed.

Standard Mailcentre franking machine rate change information

From the 1st January 2021 the Royal Mail are updating postage rates that will affect your franking machine. The good news for franking machine customers is that you still receive massive discounts using a franking machine versus stamps or smartstamp. Download our 2021 Wall Chart here

The new rates will be available to download effective from the 1st December 2020. The new tariffs will be held in the memory and will activate automatically on the 1st January 2021. The terms and conditions of the Royal Mail Franking Scheme require that you keep postal rates up to date on your machine so it is essential that you download the updated rates as soon as possible for your Mailcentre franking machine. This update is easily performed by connecting to the data centre and selecting ‘Check for Updates’ via the machines menu system.

Download the standard Mailcentre Rate Change Instructions here

Standard Mailcentre franking machine rate change instructions

Please follow the following instructions;

• Check that your system is connected as for a normal postage refill. Depending upon model, this can be via LAN connection or PC Meter Connect.

• At the main screen press the ‘Refill Postage’ key.

• Select ‘Check PbP Balance’.

• Select ‘Continue’.

• The machine will then check for, download and install the new rates.

• When the update has finished follow the screen prompts until you return to the main screen. Do not switch off until the process is finished.

• You may receive a request to reconnect for a further upload/download, proceed by reconnecting and follow any prompts.

Please note: Due to the amount of updates being performed during this period you may need to repeat the above or try outside of busy / peak times.

Please Note: If you advance the printing date to 1st January 2021 or beyond, this will activate the new Postal Rates and cannot be reversed.

Mailmark Mailcentre franking machine rate change information

From the 1st January 2021 the Royal Mail are updating postage rates that will affect your franking machine. The good news for franking machine customers is that you still receive massive discounts using a franking machine versus stamps or smartstamp. Download our 2021 Wall Chart here

The new rates will be available to download effective from the 1st December 2020. The new tariffs will be held in the memory and will activate automatically on the 1st January 2021. The terms and conditions of the Royal Mail Franking Scheme require that you keep postal rates up to date on your machine so it is essential that you download the updated rates as soon as possible for your Mailcentre franking machine. This update is easily performed by connecting to the data centre and selecting ‘Check for Updates’ via the machines menu system.

Download the Mailmark Mailcentre Rate Change Instructions here

Mailmark Mailcentre franking machine rate change instructions

Please follow the following instructions;

• Check that your system is connected as for a normal postage refill. This can be via LAN connection or PC Meter Connect.

• At the main screen press the ‘Refill Postage’ key.

• Select ‘Check PbP Balance.’

• Select ‘Continue.’

• Press the Enter key if prompted.

• The machine will automatically download and install rates. A series of status messages will be displayed.

• When the update has finished, follow the prompts (if any), until you return to the main screen. Do not switch off until the process is finished.

• You may receive a request to reconnect for a further upload/download, proceed by reconnecting and follow any prompts.

Please note: Due to the amount of updates being performed during this period you may need to repeat the above or try outside of busy / peak times.

Please Note: If you advance the printing date to 1st January 2021 or beyond, this will activate the new Postal Rates and cannot be reversed.

Mailsend Lite franking machine rate change information

From the 1st January 2021 the Royal Mail are updating postage rates that will affect your franking machine. The good news for franking machine customers is that you still receive massive discounts using a franking machine versus stamps or smartstamp. Download our 2021 Wall Chart here

The new rates will be available to download effective from the 1st December 2020. The new tariffs will be held in the memory and will activate automatically on the 1st January 2021. The terms and conditions of the Royal Mail Franking Scheme require that you keep postal rates up to date on your machine so it is essential that you download the updated rates as soon as possible for your Mailsend Lite franking machine. This update is easily performed by connecting to the data centre and selecting ‘Check for Updates’ via the machines menu system.

Download the Mailsend Lite Rate Change Instructions here

New Mailsend Lite franking machine rate change instructions

Please follow the following instructions;

• Check that your system is connected as for a normal postage refill

• At the main screen (Date on display) press the ‘Funds’ key.

• Use the review ‘down’ key to scroll to ‘Check balance available?’

• Press the ‘Yes/Enter’ key.

• The machine will automatically connect to the PB Infrastructure.

• Once the meter has connected it will show ‘Checking PBP Account Balances’.

• The machine then shows ‘Prepaid £xx.xx’ (the balance of your PBP account).

• Press the ‘Yes/Enter’ key to continue.

• The meter then asks if you wish to Refill Postage. Press the ‘No’ key to continue.

• The meter will check for updates and display ‘SYSTEM UPDATE REQUIRED – Please Wait’.

• Press the ‘Yes/Enter’ key to download and install the new rates.

• Once completed the display will read ‘Download complete Continue – press enter’

• Press the ‘Yes/Enter’ key.

• The display will then show ‘During the call: Rate data installed’

• Press the ‘Yes/Enter’ key.

• You will be asked ‘Do you want to print a download report?’

• Press the ‘No’ key.

• The machine will then return to the main screen. The new rates are now installed.

Please note: Due to the amount of updates being performed during this period you may need to repeat the above or try outside of busy / peak times.

Please note: If you advance the printing date to 1st January 20212020 or beyond, this will activate the new Postal Rates and cannot be reversed.

Mailsend franking machine rate change information

From the 1st January 2021 the Royal Mail are updating postage rates that will affect your franking machine. The good news for franking machine customers is that you still receive massive discounts using a franking machine versus stamps or smartstamp. Download our 2021 Wall Chart here

The new rates will be available to download effective from the 7th December 2020. The new tariffs will be held in the memory and will activate automatically on the 1st January 2021. The terms and conditions of the Royal Mail Franking Scheme require that you keep postal rates up to date on your machine so it is essential that you download the updated rates as soon as possible for your Mailsend franking machine. This update is easily performed by connecting to the data centre and selecting ‘Check for Updates’ via the machines menu system.

Mailsend Instructions – Automatic Updates

Your device updates postal rates and software automatically.

Keep your device turned on and connected to your network to get your automatic updates, as updates are downloaded during the evening hours.

Mailsend Instructions – Manual Updates

1. Tap Rates and Updates on the bottom of the Home screen.

2. If new rates are available your device downloads and installs updates.

Mailsend+ franking machine rate change information

From the 1st January 2021 the Royal Mail are updating postage rates that will affect your franking machine. The good news for franking machine customers is that you still receive massive discounts using a franking machine versus stamps or smartstamp. Download our 2021 Wall Chart here

The new rates will be available to download effective from the 7th December 2020. The new tariffs will be held in the memory and will activate automatically on the 1st January 2021. The terms and conditions of the Royal Mail Franking Scheme require that you keep postal rates up to date on your machine so it is essential that you download the updated rates as soon as possible for your Mailsend+ franking machine. This update is easily performed by connecting to the data centre and selecting ‘Check for Updates’ via the machines menu system.

Mailsend+ Instructions – Automatic Updates

Your device updates postal rates and software automatically.

Keep your device turned on and connected to your network to get your automatic updates, as updates are downloaded during the evening hours.

Mailsend+ Instructions – Manual Updates

1. Tap Rates and Updates on the bottom of the Home screen.

2. If new rates are available your device downloads and installs updates.

Send Pro / Connect+ Series franking machine rate change information

From the 1st January 2021 the Royal Mail are updating postage rates that will affect your franking machine. The good news for franking machine customers is that you still receive massive discounts using a franking machine versus stamps or smartstamp. Download our 2021 Wall Chart here

The new rates will be available to download effective from the 7th December 2020. The new tariffs will be held in the memory and will activate automatically on the 1st January 2021. The terms and conditions of the Royal Mail Franking Scheme require that you keep postal rates up to date on your machine so it is essential that you download the updated rates as soon as possible for your Send Pro / Connect+ Series franking machine. This update is easily performed by connecting to the data centre and selecting ‘Check for Updates’ via the machines menu system.

Send Pro / Connect+ Series Instructions

The Connect+® / SendPro™ P franking machines update postal rates and software automatically. Your machine checks for updates every day at a specific time. If you encounter issues updating the rates or software, contact our support.

DM50 & DM55 franking machine rate change information

From the 1st January 2021 the Royal Mail are updating postage rates that will affect your franking machine. The good news for franking machine customers is that you still receive massive discounts using a franking machine versus stamps or smartstamp. Download our 2021 Wall Chart here

The new rates will be available to download effective from the 7th December 2020. The new tariffs will be held in the memory and will activate automatically on the 1st January 2021. The terms and conditions of the Royal Mail Franking Scheme require that you keep postal rates up to date on your machine so it is essential that you download the updated rates as soon as possible for your DM50 / DM55 franking machine. This update is easily performed by connecting to the data centre.

DM50 & DM55 franking machine rate change instructions

Please follow the following instructions;

• Check that your system is connected as for a normal postage refill.

• At the main screen (Date on display) press the ‘Funds’ key.

• Use the review ‘down’ key to scroll to ‘Check balance available?’

• Press the ‘Yes/Enter’ key.

• The machine will automatically connect to the PB Infrastructure.

• Once the meter has connected it will show ‘Checking PBP Account Balances’.

• The machine then shows ‘Prepaid £xx.xx’ (the balance of you PBP account).

• Press the ‘Yes/Enter’ key to continue.

• The meter then asks if you wish to Refill Postage. Press the ‘No’ key to continue.

• The meter will check for updates and display ‘SYSTEM UPDATE REQUIRED – Please Wait’.

• Press the ‘Yes/Enter’ key to download and install the new rates.

• Once completed the display will read ‘Download complete Continue – press enter’

• Press the ‘Yes/Enter’ key.

• The display will then show ‘During the call: Rate data installed’

• Press the ‘Yes/Enter’ key.

• You will be asked ‘Do you want to print a download report?’

• Press the ‘No’ key.

• The machine will then return to the main screen. The new rates are now installed.

Please note: Due to the amount of updates being performed during this period you may need to repeat the above or try outside of busy / peak times.

Please Note: If you advance the printing date to 1st January 2021 or beyond, this will activate the new Postal Rates and cannot be reversed.

Mailstart / IJ25 franking machine rate change information

From the 1st January 2021 the Royal Mail are updating postage rates that will affect your franking machine. The good news for franking machine customers is that you still receive massive discounts using a franking machine versus stamps or smartstamp. Download our 2021 Wall Chart here

All Mailstart / IJ25 franking machine customers will receive their new rate cards along with install instructions anytime after the week commencing the 14th December 2020 up until 1st January 2021. This will require customers to install the rates, which will be held in the memory and will activate automatically on the 1st January 2021. Please Note: that due to COVID-19, we will not be sending engineers out during this rate change.

The terms and conditions of the Royal Mail Franking Scheme require that you keep postal rates up to date on your machine so it is essential that you download the updated rates as soon as possible.

Download the Mailstart Rate Change Instructions here

Mailstart / IJ25 Instructions

Mailstart / IJ25 Rate Change Instructions

Mailstart 2 / IS240 / IS280 / IS280C franking machine rate change information

From the 1st January 2021 the Royal Mail are updating postage rates that will affect your franking machine. The good news for franking machine customers is that you still receive massive discounts using a franking machine versus stamps or smartstamp. Download our 2021 Wall Chart here

The new rates are expected to be available to download from the 23rd December 2020. The new tariffs will be held in the memory and will activate automatically on the 1st January 2021. The terms and conditions of the Royal Mail Franking Scheme require that you keep postal rates up to date on your machine so it is essential that you download the updated rates as soon as possible. This update is easily performed by connecting to the data centre and selecting ‘Check for Updates’ via the machines menu system.

Download the Mailstart 2 Rate Change Instructions here

Mailstart 2 / IS240 / IS280 / IS280C Instructions

Mailstart 2 / IS240 / IS280 / IS280C Rate Change instructions

Mailhub / IJ30 / IJ35 / IJ40 / IJ45 / IJ50 franking machine rate change information

From the 1st January 2021 the Royal Mail are updating postage rates that will affect your franking machine. The good news for franking machine customers is that you still receive massive discounts using a franking machine versus stamps or smartstamp. Download our 2021 Wall Chart here

All Mailhub / IJ30 / IJ35 / IJ40 / IJ45 / IJ50 franking machine customers will receive their new rate cards along with install instructions anytime after the week commencing the 14th December 2020 up until 1st January 2021. This will require customers to install the rates, which will be held in the memory and will activate automatically on the 1st January 2021. Please Note: that due to COVID-19, we will not be sending engineers out during this rate change.

The terms and conditions of the Royal Mail Franking Scheme require that you keep postal rates up to date on your machine so it is essential that you download the updated rates as soon as possible.

Download the Mailhub Rate Change Instructions here

Mailhub / IJ30 / IJ35 / IJ40 / IJ45 / IJ50 Instructions

Mailhub / IJ30 / IJ35 / IJ40 / IJ45 / IJ50 Rate Change Instructions

Mailhub II / IS330 / IS350 / IS350c / IS420 / IS430 franking machine rate change information

From the 1st January 2021 the Royal Mail are updating postage rates that will affect your franking machine. The good news for franking machine customers is that you still receive massive discounts using a franking machine versus stamps or smartstamp. Download our 2021 Wall Chart here

The new rates are expected to be available to download from the 23rd December 2020. The new tariffs will be held in the memory and will activate automatically on the 1st January 2021. The terms and conditions of the Royal Mail Franking Scheme require that you keep postal rates up to date on your machine so it is essential that you download the updated rates as soon as possible after this date.

Download the Mailhub II Rate Change Instructions here

Mailhub II / IS330 / IS350 / IS350c / IS420 / IS430 Instructions

Mailhub II / IS330 / IS350 / IS350c / IS420 / IS430 Rate Change instructions

Mailpoint / IJ65 / IJ70 / IJ75 / IJ80 / IJ85 franking machine rate change information

From the 1st January 2021 the Royal Mail are updating postage rates that will affect your franking machine. The good news for franking machine customers is that you still receive massive discounts using a franking machine versus stamps or smartstamp. Download our 2021 Wall Chart here

All Mailpoint / IJ65 / IJ70 / IJ75 / IJ80 / IJ85 franking machine customers will receive their new rate cards along with install instructions anytime after the week commencing the 14th December 2020 up until 1st January 2021. This will require customers to install the rates, which will be held in the memory and will activate automatically on the 1st January 2021. Please Note: that due to COVID-19, we will not be sending engineers out during this rate change.

The terms and conditions of the Royal Mail Franking Scheme require that you keep postal rates up to date on your machine so it is essential that you download the updated rates as soon as possible.

Download the Mailcoms Mailpoint Rate Change Instructions here

Mailpoint / IJ65 / IJ70 / IJ75 / IJ80 / IJ85 Instructions

To ensure your franking machine is updated with the new Royal Mail prices please follow the instructions below carefully:

• Insert Card into right hand side of machine with gold chip facing up.

• From user screen press ‘next’ twice.

• Select “Superv”, enter Supervisor PIN. Press OK.

• Press ‘next’ twice.

• Press Setup the press Option 7 (Load Rate). Press OK.

• After a short period machine will show ‘Loading Successful’. Press ‘OK’.

• Press PADLOCK to return to time + date screen.

• Please remove card at the end.

Mailhub / IN360 franking machine rate change information

From the 1st January 2021 the Royal Mail are updating postage rates that will affect your franking machine. The good news for franking machine customers is that you still receive massive discounts using a franking machine versus stamps or smartstamp. Download our 2021 Wall Chart here

The new rates are expected to be available to download from the 23rd December 2020. The new tariffs will be held in the memory and will activate automatically on the 1st January 2021. The terms and conditions of the Royal Mail Franking Scheme require that you keep postal rates up to date on your machine so it is essential that you download the updated rates as soon as possible after this date.

Download the Mailhub Rate Change Instructions here

Mailhub / IN360 Instructions

Mailhub / IN360 Rate Change instructions

Mailhub+ / IN600 franking machine rate change information

From the 1st January 2021 the Royal Mail are updating postage rates that will affect your franking machine. The good news for franking machine customers is that you still receive massive discounts using a franking machine versus stamps or smartstamp. Download our 2021 Wall Chart here

The new rates are expected to be available to download from the 23rd December 2020. The new tariffs will be held in the memory and will activate automatically on the 1st January 2021. The terms and conditions of the Royal Mail Franking Scheme require that you keep postal rates up to date on your machine so it is essential that you download the updated rates as soon as possible after this date.

Download the Mailhub+ Rate Change Instructions here

Mailhub+ / IN600 Instructions

Mailhub+ / IN600 Rate Change instructions

Mailhub Speed / IN700 franking machine rate change information

From the 1st January 2021 the Royal Mail are updating postage rates that will affect your franking machine. The good news for franking machine customers is that you still receive massive discounts using a franking machine versus stamps or smartstamp. Download our 2021 Wall Chart here

The new rates are expected to be available to download from the 23rd December 2020. The new tariffs will be held in the memory and will activate automatically on the 1st January 2021. The terms and conditions of the Royal Mail Franking Scheme require that you keep postal rates up to date on your machine so it is essential that you download the updated rates as soon as possible after this date.

Download the Mailhub Speed Rate Change Instructions here

Mailhub Speed / IN700 Instructions

Mailhub Speed / IN700 Rate Change instructions

Neopost IS440 / IS460 / IS480 franking machine rate change information

From the 1st January 2021 the Royal Mail are updating postage rates that will affect your franking machine. The good news for franking machine customers is that you still receive massive discounts using a franking machine versus stamps or smartstamp. Download our 2021 Wall Chart here

The new rates are expected to be available to download from the 23rd December 2020. The new tariffs will be held in the memory and will activate automatically on the 1st January 2021. The terms and conditions of the Royal Mail Franking Scheme require that you keep postal rates up to date on your machine so it is essential that you download the updated rates as soon as possible after this date.

Neopost IS440 / IS460 / IS480 Rate Change Instructions

Frama Mailmax, Ecomail, Accessmail and Officemail franking machine rate change information

From the 1st January 2021 the Royal Mail are updating postage rates that will affect your franking machine. The good news for franking machine customers is that you still receive massive discounts using a franking machine versus stamps or smartstamp. Download our 2021 Wall Chart here

If your fixed rates are pre-programmed and you have a connected scale platform the new rates will be available to download effective from the 14th December 2020. The terms and conditions of the Royal Mail Franking Scheme require that you keep postal rates up to date on your machine so it is essential that you download the updated rates as soon as possible.

All Frama Mailmax / Ecomail / Accessmail / Officemail franking machine customers with either separate or built in scales will either receive their new chips or receive instructions on how to update their software during the week commencing 14th December 2020.

Frama Mailmax, Ecomail, Accessmail and Officemail Instructions

Step 1

• Select the highest account number usually account 2 (unless you have additional departmental accounts) then press OK.

• Enter the supervisor password then press OK.

• Press ‘Info Setup 1, then 2 and then 3.

• In the third setup screen you should see the top left button showing ‘Change Fix Val.’ press this to enter the ‘Fixed Value’ change screen.

• Select the ‘Fixed Value’ button you want to change and press OK.

• Select the new value and press OK, this will return you to the previous setup screen.

• To continue altering ‘Fixed Value’ buttons press the ‘Change Fix Val.’ button again and repeat the process from number 5.

• Once finished exit the setup screens by pressing CE.

For assistance, we can suggest the most common 9 new 1st January 2021 prices are programmed as follows:

55	77	210
94	119	368
128	165	660

Key 1 – 55p = 2nd Class ‘Letter’

Key 2 – 77p = 1st Class ‘Letter’

Key 3 – £2.10 = 1st Class ‘Large Letter’ – 251g to 500g

Key 4 – 94p = 2nd Class ‘Large Letter’ less than 100g

Key 5 – £1.19 = 1st Class ‘Large Letter’ less than 100g

Key 6 – £3.68 = 1st Class ‘Small Parcel’ 0 to 1kg

Key 7 – £1.28 = 2nd Class ‘Large Letter’ 101g to 250g

Key 8 – £1.65 = 1st Class ‘Large Letter’ 101g to 250g

Key 9 – £6.60 = Special Delivery up to 100g & up to £500 value

Step 2

If the above does not allow you to change the fixed values as advised please CLICK HERE to order to software update required.

• Please connect your machine to the telephone line you use for re-crediting.

• Select your highest account and press OK.

• Enter your password and press OK.

• Press info setup 1.

• Press info setup 2.

• Press info setup 3.

• Press FramaOnline 2.

• Press Inspection.

• Press OK.

• Once the inspection has finished the new tariff has been loaded.

• Press the screen once after the inspection has completed and this will return the machine to start Menus.

Frama Matrix franking machine rate change information

From the 1st January 2021 the Royal Mail are updating postage rates that will affect your franking machine. The good news for franking machine customers is that you still receive massive discounts using a franking machine versus stamps or smartstamp. Download our 2021 Wall Chart here

The new rates will be available to download effective from the 14th December 2020. The terms and conditions of the Royal Mail Franking Scheme require that you keep postal rates up to date on your machine so it is essential that you download the updated rates as soon as possible after this date.

Frama Matrix Instructions

Please follow the following instructions to update your franking machine;

• Please connect your franking machine to the telephone line you use for re-crediting.

• On the account screen select ADMIN.

• Enter the ADMIN password and press RETURN.

• Press the I in the top right corner.

• Press the SPANNER in the top right corner.

• Press the ARROW in the top right corner.

• Press FRAMAONLINE2.

• Press INSPECTION.

• Press Yes. Once the inspection has finished the tariff will be on your franking machine for activation on the 29th March.

Once done your new postage rates will automatically apply on 1st January 2021.

Franking Machine Rate Change Information Page

Mailmark™ Mailstart Plus Rate Change Information & Instructions

Standard Mailbase Series Rate Change Information & Instructions

Mailmark™ Mailbase Series Rate Change Information & Instructions

Standard Mailbase+ Rate Change Information & Instructions

Mailmark™ Mailbase+ Rate Change Information & Instructions

Standard Mailbase Speed Rate Change Information & Instructions

Mailmark™ Mailbase Speed Rate Change Information & Instructions

Standard Mailcentre Rate Change Information & Instructions

Mailmark™ Mailcentre Rate Change Information & Instructions

Mailmark™ Mailsend Lite Rate Change Information & Instructions

Mailmark™ Mailsend Rate Change Information & Instructions

Mailmark™ Mailsend+ Rate Change Information & Instructions

Mailmark™ Send Pro / Connect+ Series Rate Change Information & Instructions

DM50 & DM55 Rate Change Information & Instructions

Mailstart / IJ25 Rate Change Information & Instructions

Mailstart II / IS240 / IS280 / IS280C Rate Change Information & Instructions

Mailhub / IJ30 / IJ35 / IJ40 / IJ45 / IJ50 Rate Change Information & Instructions

Mailhub II / IS330 / IS350 / IS350c / IS420 / IS430 Rate Change Information & Instructions

Mailpoint / IJ65 / IJ70 / IJ75 / IJ80 / IJ85 Rate Change Information & Instructions

Mailhub / IN360 Rate Change Information & Instructions

Mailhub+ / IN600 Rate Change Information & Instructions

Mailhub Speed / IN700 Rate Change Information & Instructions

Neopost IS440 / IS460 / IS480 Rate Change Information & Instructions

Frama Mailmax, Ecomail, Accessmail and Officemail Rate Change Information & Instructions

Frama Matrix Rate Change Information & Instructions

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Mailstart Plus franking machine rate change information

New Mailstart Plus franking machine rate change instructions

Standard Mailbase Series franking machine rate change instructions

Standard Mailbase Series Rate Change Information & Instructions

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Standard Mailbase Speed franking machine rate change instructions

Mailmark Mailbase Speed franking machine rate change information

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Mailsend Lite franking machine rate change information

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Mailsend franking machine rate change information

Mailsend Instructions – Automatic Updates

Mailsend Instructions – Manual Updates

Mailsend+ franking machine rate change information

Mailsend+ Instructions – Automatic Updates

Mailsend+ Instructions – Manual Updates

Send Pro / Connect+ Series franking machine rate change information

Send Pro / Connect+ Series Instructions

DM50 & DM55 franking machine rate change information

DM50 & DM55 franking machine rate change instructions

Mailstart / IJ25 franking machine rate change information

Mailstart / IJ25 Instructions

Mailstart 2 / IS240 / IS280 / IS280C franking machine rate change information

Mailstart 2 / IS240 / IS280 / IS280C Instructions

Mailhub / IJ30 / IJ35 / IJ40 / IJ45 / IJ50 franking machine rate change information

Mailhub / IJ30 / IJ35 / IJ40 / IJ45 / IJ50 Instructions

Mailhub II / IS330 / IS350 / IS350c / IS420 / IS430 franking machine rate change information

Mailhub II / IS330 / IS350 / IS350c / IS420 / IS430 Instructions

Mailpoint / IJ65 / IJ70 / IJ75 / IJ80 / IJ85 franking machine rate change information

Mailpoint / IJ65 / IJ70 / IJ75 / IJ80 / IJ85 Instructions

Mailhub / IN360 franking machine rate change information

Mailhub / IN360 Instructions

Mailhub+ / IN600 franking machine rate change information

Mailhub+ / IN600 Instructions

Mailhub Speed / IN700 franking machine rate change information

Mailhub Speed / IN700 Instructions

Neopost IS440 / IS460 / IS480 franking machine rate change information

Neopost IS440 / IS460 / IS480 Rate Change Instructions