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Warning!!

We are currently experiencing issues with our telephone systems, our engineers are working to rectify the problem and all services should resume shortly. We apologise for any inconvenience this may cause.

Franking Machine Rate Change Information Page

The Royal Mail have announced that their prices are changing and will be in effect from the 27th March 2017. Please see below for your model of franking machine and the Schedule / instructions regarding your update for 2017. Browse for your franking machine below and then simply click on your model and view the information displayed for that machine.

Mailstart Plus Franking Machine

Mailmark™ Mailstart Plus Rate Change Information & Instructions

Mailbase Franking Machine

Mailmark™ Mailbase Series Rate Change Information & Instructions

Mailbase Franking Machine

Standard Mailbase Series Rate Change Information & Instructions

Mailbase Plus Franking Machine

Mailmark™ Mailbase+ Rate Change Information & Instructions

Mailbase Plus Franking Machine

Standard Mailbase+ Rate Change Information & Instructions

Mailbase Speed Franking Machine

Mailmark™ Mailbase Speed Rate Change Information & Instructions

Mailbase Speed Franking Machine

Standard Mailbase Speed Rate Change Information & Instructions

Mailcentre Franking Machine

Mailmark™ Mailcentre Rate Change Information & Instructions

Mailcentre Franking Machine

Standard Mailcentre Rate Change Information & Instructions

Send Pro / Connect+ Series Franking Machine

Mailmark™ Send Pro / Connect+ Series Rate Change Information & Instructions

Mailstart Franking Machine

Mailstart / IJ25 Rate Change Information & Instructions

Mailstart II Franking Machine

Mailstart II / IS240 / IS280 / IS280C Rate Change Information & Instructions

Mailhub II Franking Machine

Mailhub II / IS330 / IS350 / IS350c / IS420 / IS430 Rate Change Information & Instructions

Mailhub Franking Machine

Mailhub / IJ30 / IJ35 / IJ40 / IJ45 / IJ50 Rate Change Information & Instructions

Mailpoint Franking Machine

Mailpoint / IJ65 / IJ70 / IJ75 / IJ80 / IJ85 Rate Change Information & Instructions

DM50 Franking Machine

DM50 & DM55 Rate Change Information & Instructions

Ecomail Franking Machine

Frama Mailmax, Ecomail, Accessmail and Officemail Rate Change Information & Instructions

Matrix F2 Franking Machine

Frama Matrix Rate Change Information & Instructions

IS440 Franking Machine

Neopost IS440 / IS460 / IS480 Rate Change Information & Instructions


Frequently Asked Questions

Q1. Where can I see a full breakdown of all of Royal Mail's postage rates?

Please visit www.royalmail.com and they will be able to locate this information online.

Q2. What are the main changes of this Rate Change?

A general price change has occurred across the board providing greater savings for Mailmark franking machine and standard franking machine users. For full details and all options please visit www.royalmail.com/prices2017

Q3. Will there be a charge for the postal rate update?

This depends on whether or not you have a Premier Service and Support Agreement with your equipment. We will contact all Customers and advise accordingly before any changes.

Q4. When will I receive my updated chip or card?

We will start to dispatch the chips and cards for all customers week commencing 13th March 2017. These may be sent in the post or may be updated via an engineer visit.

Q5. Why do I need to up-date my machine?

As part of the terms and conditions of the Royal Mail Franking Scheme your machine needs to be updated with the latest rates to ensure your mail carries the correct postal costs. Incorrect postage values may result in non delivery of items and Royal Mail will also charge you for each item that has the incorrect price. Royal Mail will charge customers for any letters posted without the correct price – these will be charged the difference plus a surcharge per item for inland mail and for international mail

Q6. How do I frank my post if I do not have the new rates on my machine after the rate update date?

You will need to manually weigh your item, refer to the Royal Mail franking price list and type the amount in manually or by accessing the Surcharge payment option on your franking machine.

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