Please Note!!
We are currently experiencing technical issues with our telephone systems, you can still call us on 01543 572 776 but we may experience problems with receiving your calls. Our engineers are working on rectifying this problem. We apologise for any inconvenience this may cause.
Franking Machine Rate Change Information Page
The Royal Mail have announced that their prices are changing and will be in effect from the 26th March 2018. Please see below for your model of franking machine and the schedule / instructions regarding your update for 2018. Browse for your franking machine below and then simply click on your model and view the information displayed for that machine.
Mailmark Mailstart Plus Rate Change Information & Instructions
Mailstart Plus franking machine rate change information
From the 26th March 2018 the Royal Mail are updating postage rates that will affect your franking machine. The good news for franking machine customers is that you still receive massive discounts using a franking machine versus stamps or smartstamp. Download our 2018 Wall Chart here
The new rates will be available to download effective from the 1st March 2018. The new tariffs will be held in the memory and will activate automatically on the 26th March 2018. The terms and conditions of the Royal Mail Franking Scheme require that you keep postal rates up to date on your machine so it is essential that you download the updated rates as soon as possible for your Mailstart Plus franking machine. This update is easily performed by connecting to the data centre and selecting ‘Check for Updates’ via the machines menu system.
Download the Mailstart Plus Rate Change Instructions here
New Mailstart Plus franking machine rate change instructions
Please follow the following instructions;
• Check that your system is connected as for a normal postage refill
• At the main screen (Date on display) press the ‘Funds’ key.
• Use the review ‘down’ key to scroll to ‘Check balance available?’
• Press the ‘Yes/Enter’ key.
• The machine will automatically connect to the PB Infrastructure.
• Once the meter has connected it will show ‘Checking PBP Account Balances’.
• The machine then shows ‘Prepaid £xx.xx’ (the balance of your PBP account).
• Press the ‘Yes/Enter’ key to continue.
• The meter then asks if you wish to Refill Postage. Press the ‘No’ key to continue.
• The meter will check for updates and display ‘SYSTEM UPDATE REQUIRED – Please Wait’.
• Press the ‘Yes/Enter’ key to download and install the new rates.
• Once completed the display will read ‘Download complete Continue – press enter’
• Press the ‘Yes/Enter’ key.
• The display will then show ‘During the call: Rate data installed’
• Press the ‘Yes/Enter’ key.
• You will be asked ‘Do you want to print a download report?’
• Press the ‘No’ key.
• The machine will then return to the main screen. The new rates are now installed.
Please note: Due to the amount of updates being performed during this period you may need to repeat the above or try outside of busy / peak times.
Please note: If you advance the printing date to 26th March 2018 or beyond, this will activate the new Postal Rates and cannot be reversed.
Mailstart Plus Mailmark Compatibility
Now the Royal Mail have released specification for Mailmark to the manufacturers, we have been informed that the Mailstart Plus is both Mailmark compliant and 'Smart Meter' enabled. Therefore the new Mailstart Plus range of franking machines has the capability of printing a 2D barcode, it can give you the benefit of using the new Royal Mail Mailmark software and it allows you to access and use all VAT applicable services.
Mailmark™ Mailstart Plus Rate Change Information & Instructions
Mailmark Mailbase Series Rate Change Information & Instructions
Mailbase Series franking machine rate change information
From the 26th March 2018 the Royal Mail are updating postage rates that will affect your franking machine. The good news for franking machine customers is that you still receive massive discounts using a franking machine versus stamps or smartstamp. Download our 2018 Wall Chart here
The new rates will be available to download effective from the 1st March 2018. The new tariffs will be held in the memory and will activate automatically on the 26th March 2018. The terms and conditions of the Royal Mail Franking Scheme require that you keep postal rates up to date on your machine so it is essential that you download the updated rates as soon as possible. This update is easily performed by connecting to the data centre and selecting ‘Check for Updates’ via the machines menu system.
Download the Mailmark Mailbase Series Rate Change Instructions here
Mailmark Mailbase Series franking machine rate change instructions
Please follow the following instructions;
• Check that your system is connected as for a normal postage refill.
• With your machine on the Home screen press the ‘Add Postage’ key.
• Select ‘Check PbP Balance.’
• The machine will automatically connect.
• When connection has been made, the ‘Add Postage’ screen appears.
• Press ‘No’ to skip adding funds.
• Your machine will automatically check and begin downloading new rate files.
• When the update has finished downloading follow the prompts until you return to the Home screen.
• You may receive a request to reconnect for a further upload/download. Proceed by re-connecting and follow any prompts.
Please note: Due to the amount of updates being performed during this period you may need to repeat the above or try outside of busy / peak times.
Please note: If you advance the printing date to 26th March 2018 or beyond, this will activate the new Postal Rates and cannot be reversed.
Mailbase Series Mailmark Compatibility
Now the Royal Mail have released specification for Mailmark to the manufacturers, we have been informed that the Mailbase is both Mailmark compliant and 'Smart Meter' enabled. Therefore the new Mailbase range of franking machines has the capability of printing a 2D barcode, it can give you the benefit of using the new Royal Mail Mailmark software and it allows you to access and use all VAT applicable services.
Mailmark™ Mailbase Series Rate Change Information & Instructions
Standard Mailbase Series Rate Change Information & Instructions
Standard Mailbase Series franking machine rate change instructions
From the 26th March 2018 the Royal Mail are updating postage rates that will affect your franking machine. The good news for franking machine customers is that you still receive massive discounts using a franking machine versus stamps or smartstamp. Download our 2018 Wall Chart here
The new rates will be available to download effective from the 1st March 2018. The terms and conditions of the Royal Mail Franking Scheme require that you keep postal rates up to date on your machine so it is essential that you download the updated rates as soon as possible. This update is easily performed by connecting to the data centre and selecting ‘Check for Updates’ via the machines menu system.
Download the Standard Mailbase Series Rate Change Instructions here
Standard Mailbase Series Rate Change Information & Instructions
Please follow the following instructions;
• Check that your system is connected as for a normal postage refill. Depending upon model, this can be via Phone line or PC Meter Connect.
• At the main screen select the ‘Add Postage’ key.
• Select ‘Check PbP Balance.’
• The machine will automatically Dial / Connect.
• When connection has been made, the ‘Add Postage’ screen appears.
• Select ‘No’ to skip adding funds.
• The machine will then check for, download and install the new rates.
• When the update has finished, follow the prompts, until you return to the main screen.
• You may receive a request to reconnect for a further upload/download, proceed by reconnecting and follow any prompts.
• On the day of the rate change, you will receive a further upload/download request. Follow the screen prompts to complete this. The new rates are then active.
Please Note: Due to the amount of updates being performed during this period you may need to repeat the above or try outside of busy / peak times.
Please Note: If you advance the printing date to 26th March 2018 or beyond, this will activate the new Postal Rates and cannot be reversed.
Mailbase Series Mailmark Compatibility
Now the Royal Mail have released specification for Mailmark to the manufacturers, we have been informed that the Mailbase is both Mailmark compliant and 'Smart Meter' enabled. Therefore the new Mailbase range of franking machines has the capability of printing a 2D barcode, it can give you the benefit of using the new Royal Mail Mailmark software and it allows you to access and use all VAT applicable services.
Standard Mailbase Series Rate Change Information & Instructions
Mailmark™ Mailbase+ Rate Change Information & Instructions
Mailmark Mailbase+ franking machine rate change information
From the 26th March 2018 the Royal Mail are updating postage rates that will affect your franking machine. The good news for franking machine customers is that you still receive massive discounts using a franking machine versus stamps or smartstamp. Download our 2018 Wall Chart here
The new rates will be available to download effective from the 1st March 2018. The new tariffs will be held in the memory and will activate automatically on the 26th March 2018. The terms and conditions of the Royal Mail Franking Scheme require that you keep postal rates up to date on your machine so it is essential that you download the updated rates as soon as possible for your Mailbase+ franking machine. This update is easily performed by connecting to the data centre and selecting ‘Check for Updates’ via the machines menu system.
Download the Mailmark Mailbase+ Rate Change Instructions here
Mailmark Mailbase+ franking machine rate change instructions
Please follow the following instructions;
• Check that your system is connected as for a normal postage refill. This can be via LAN connection or PC Meter Connect.
• At the main screen press the 'Refill Postage' key.
• Select ‘Check PbP Balance.’
• Select ‘Continue.'
• Press the Enter key if prompted.
• The machine will automatically download and install rates. A series of status messages will be displayed.
• When the update has finished, follow the prompts (if any), until you return to the main screen. Do not switch off until the process is finished.
• You may receive a request to reconnect for a further upload/download, proceed by reconnecting and follow any prompts.
Please note: Due to the amount of updates being performed during this period you may need to repeat the above or try outside of busy / peak times.
Please Note: If you advance the printing date to 26th March 2018 or beyond, this will activate the new Postal Rates and cannot be reversed.
Mailbase+ Mailmark Compatibility
Now the Royal Mail have released specification for Mailmark to the manufacturers, we have been informed that the Mailbase+ is both Mailmark compliant and ‘Smart Meter’ enabled. Therefore the new Mailbase+ range of franking machines has the capability of printing a 2D barcode, it can give you the benefit of using the new Royal Mail Mailmark software and it allows you to access and use all VAT applicable services.
Mailmark™ Mailbase+ Rate Change Information & Instructions
Standard Mailbase+ Rate Change Information & Instructions
Standard Mailbase+ franking machine rate change information
From the 26th March 2018 the Royal Mail are updating postage rates that will affect your franking machine. The good news for franking machine customers is that you still receive massive discounts using a franking machine versus stamps or smartstamp. Download our 2018 Wall Chart here
The new rates will be available to download effective from the 1st March 2018. The new tariffs will be held in the memory and will activate automatically on the 26th March 2018. The terms and conditions of the Royal Mail Franking Scheme require that you keep postal rates up to date on your machine so it is essential that you download the updated rates as soon as possible. This update is easily performed by connecting to the data centre and selecting ‘Check for Updates’ via the machines menu system.
Download the standard Mailbase+ Rate Change Instructions here
Standard Mailbase+ franking machine rate change instructions
Please follow the following instructions;
• Check that your system is connected as for a normal postage refill. Depending upon model, this can be via LAN connection or PC Meter Connect.
• At the main screen press the 'Refill Postage' key.
• Select ‘Check PbP Balance’.
• Select ‘Continue'.
• The machine will then check for, download and install the new rates.
• When the update has finished follow the screen prompts until you return to the main screen. Do not switch off until the process is finished.
• You may receive a request to reconnect for a further upload/download, proceed by reconnecting and follow any prompts.
Please note: Due to the amount of updates being performed during this period you may need to repeat the above or try outside of busy / peak times.
Please note: If you advance the printing date to 26th March 2018 or beyond, this will activate the new Postal Rates and cannot be reversed.
Mailbase+ Mailmark Compatibility
Now the Royal Mail have released specification for Mailmark to the manufacturers, we have been informed that the Mailbase+ is both Mailmark compliant and ‘Smart Meter’ enabled. Therefore the new Mailbase+ range of franking machines has the capability of printing a 2D barcode, it can give you the benefit of using the new Royal Mail Mailmark software and it allows you to access and use all VAT applicable services.
Standard Mailbase+ Rate Change Information & Instructions
Mailmark™ Mailbase Speed Rate Change Information & Instructions
Mailmark Mailbase Speed franking machine rate change information
From the 26th March 2018 the Royal Mail are updating postage rates that will affect your franking machine. The good news for franking machine customers is that you still receive massive discounts using a franking machine versus stamps or smartstamp. Download our 2018 Wall Chart here
The new rates will be available to download effective from the 1st March 2018. The new tariffs will be held in the memory and will activate automatically on the 26th March 2018. The terms and conditions of the Royal Mail Franking Scheme require that you keep postal rates up to date on your machine so it is essential that you download the updated rates as soon as possible for your Mailbase Speed franking machine. This update is easily performed by connecting to the data centre and selecting ‘Check for Updates’ via the machines menu system.
Download the Mailmark Mailbase Speed Rate Change Instructions here
Mailmark Mailbase Speed franking machine rate change instructions
Please follow the following instructions;
• Check that your system is connected as for a normal postage refill. This can be via LAN connection or PC Meter Connect.
• At the main screen press the 'Refill Postage' key.
• Select ‘Check PbP Balance.’
• Select ‘Continue.'
• Press the Enter key if prompted.
• The machine will automatically download and install rates. A series of status messages will be displayed.
• When the update has finished, follow the prompts (if any), until you return to the main screen. Do not switch off until the process is finished.
• You may receive a request to reconnect for a further upload/download, proceed by reconnecting and follow any prompts.
Please note: Due to the amount of updates being performed during this period you may need to repeat the above or try outside of busy / peak times.
Please Note: If you advance the printing date to 26th March 2018 or beyond, this will activate the new Postal Rates and cannot be reversed.
Mailbase Speed Mailmark Compatibility
Now the Royal Mail have released specification for Mailmark to the manufacturers, we have been informed that the Mailbase Speed is both Mailmark compliant and ‘Smart Meter’ enabled. Therefore the new Mailbase Speed range of franking machines has the capability of printing a 2D barcode, it can give you the benefit of using the new Royal Mail Mailmark software and it allows you to access and use all VAT applicable services.
Mailmark™ Mailbase Speed Rate Change Information & Instructions
Standard Mailbase Speed Rate Change Information & Instructions
Standard Mailbase Speed Franking Machine Rate Change instructions
From the 26th March 2018 the Royal Mail are updating postage rates that will affect your franking machine. The good news for franking machine customers is that you still receive massive discounts using a franking machine versus stamps or smartstamp. Download our 2018 Wall Chart here
The new rates will be available to download effective from the 1st March 2018. The new tariffs will be held in the memory and will activate automatically on the 26th March 2018. The terms and conditions of the Royal Mail Franking Scheme require that you keep postal rates up to date on your machine so it is essential that you download the updated rates as soon as possible. This update is easily performed by connecting to the data centre and selecting ‘Check for Updates’ via the machines menu system.
Download the standard Mailbase Speed Rate Change Instructions here
Standard Mailbase Speed franking machine rate change instructions
Please follow the following instructions;
• Check that your system is connected as for a normal postage refill. Depending upon model, this can be via LAN connection or PC Meter Connect.
• At the main screen press the 'Refill Postage' key.
• Select ‘Check PbP Balance’.
• Select ‘Continue'.
• The machine will then check for, download and install the new rates.
• When the update has finished follow the screen prompts until you return to the main screen. Do not switch off until the process is finished.
• You may receive a request to reconnect for a further upload/download, proceed by reconnecting and follow any prompts.
Please note: Due to the amount of updates being performed during this period you may need to repeat the above or try outside of busy / peak times.
Please note: If you advance the printing date to 26th March 2018 or beyond, this will activate the new Postal Rates and cannot be reversed.
Mailbase Speed Mailmark Compatibility
Now the Royal Mail have released specification for Mailmark to the manufacturers, we have been informed that the Mailbase Speed is both Mailmark compliant and ‘Smart Meter’ enabled. Therefore the new Mailbase Speed range of franking machines has the capability of printing a 2D barcode, it can give you the benefit of using the new Royal Mail Mailmark software and it allows you to access and use all VAT applicable services.
Standard Mailbase Speed Rate Change Information & Instructions
Mailmark™ Mailcentre Rate Change Information & Instructions
Mailmark Mailcentre franking machine rate change information
From the 26th March 2018 the Royal Mail are updating postage rates that will affect your franking machine. The good news for franking machine customers is that you still receive massive discounts using a franking machine versus stamps or smartstamp. Download our 2018 Wall Chart here
The new rates will be available to download effective from the 1st March 2018. The new tariffs will be held in the memory and will activate automatically on the 26th March 2018. The terms and conditions of the Royal Mail Franking Scheme require that you keep postal rates up to date on your machine so it is essential that you download the updated rates as soon as possible for your Mailcentre franking machine. This update is easily performed by connecting to the data centre and selecting ‘Check for Updates’ via the machines menu system.
Download the Mailmark Mailcentre Rate Change Instructions here
Mailmark Mailcentre franking machine rate change instructions
Please follow the following instructions;
• Check that your system is connected as for a normal postage refill. This can be via LAN connection or PC Meter Connect.
• At the main screen press the 'Refill Postage' key.
• Select ‘Check PbP Balance.’
• Select ‘Continue.'
• Press the Enter key if prompted.
• The machine will automatically download and install rates. A series of status messages will be displayed.
• When the update has finished, follow the prompts (if any), until you return to the main screen. Do not switch off until the process is finished.
• You may receive a request to reconnect for a further upload/download, proceed by reconnecting and follow any prompts.
Please note: Due to the amount of updates being performed during this period you may need to repeat the above or try outside of busy / peak times.
Please Note: If you advance the printing date to 26th March 2018 or beyond, this will activate the new Postal Rates and cannot be reversed.
Mailcentre Mailmark Compatibility
Now the Royal Mail have released specification for Mailmark to the manufacturers, we have been informed that the Mailcentre is both Mailmark compliant and ‘Smart Meter’ enabled. Therefore the new Mailcentre range of franking machines has the capability of printing a 2D barcode, it can give you the benefit of using the new Royal Mail Mailmark software and it allows you to access and use all VAT applicable services.
Mailmark™ Mailcentre Rate Change Information & Instructions
Standard Mailcentre Rate Change Information & Instructions
Standard Mailcentre franking machine rate change information
From the 26th March 2018 the Royal Mail are updating postage rates that will affect your franking machine. The good news for franking machine customers is that you still receive massive discounts using a franking machine versus stamps or smartstamp. Download our 2018 Wall Chart here
The new rates will be available to download effective from the 1st March 2018. The new tariffs will be held in the memory and will activate automatically on the 26th March 2018. The terms and conditions of the Royal Mail Franking Scheme require that you keep postal rates up to date on your machine so it is essential that you download the updated rates as soon as possible for your Mailcentre franking machine. This update is easily performed by connecting to the data centre and selecting ‘Check for Updates’ via the machines menu system.
Download the standard Mailcentre Rate Change Instructions here
Standard Mailcentre franking machine rate change instructions
Please follow the following instructions;
• Check that your system is connected as for a normal postage refill. Depending upon model, this can be via LAN connection or PC Meter Connect.
• At the main screen press the 'Refill Postage' key.
• Select ‘Check PbP Balance’.
• Select ‘Continue'.
• The machine will then check for, download and install the new rates.
• When the update has finished follow the screen prompts until you return to the main screen. Do not switch off until the process is finished.
• You may receive a request to reconnect for a further upload/download, proceed by reconnecting and follow any prompts.
Please note: Due to the amount of updates being performed during this period you may need to repeat the above or try outside of busy / peak times.
Please Note: If you advance the printing date to 26th March 2018 or beyond, this will activate the new Postal Rates and cannot be reversed.
Mailcentre Mailmark Compatibility
Now the Royal Mail have released specification for Mailmark to the manufacturers, we have been informed that the Mailcentre is both Mailmark compliant and ‘Smart Meter’ enabled. Therefore the new Mailcentre range of franking machines has the capability of printing a 2D barcode, it can give you the benefit of using the new Royal Mail Mailmark software and it allows you to access and use all VAT applicable services.
Standard Mailcentre Rate Change Information & Instructions
Send Pro / Connect+ Series Rate Change Information & Instructions
Send Pro / Connect+ Series franking machine rate change information
From the 26th March 2018 the Royal Mail are updating postage rates that will affect your franking machine. The good news for franking machine customers is that you still receive massive discounts using a franking machine versus stamps or smartstamp. Download our 2018 Wall Chart here
The new rates will be available to download effective from the 1st March 2018. The new tariffs will be held in the memory and will activate automatically on the 26th March 2018. The terms and conditions of the Royal Mail Franking Scheme require that you keep postal rates up to date on your machine so it is essential that you download the updated rates as soon as possible for your Send Pro / Connect+ Series franking machine. This update is easily performed by connecting to the data centre and selecting ‘Check for Updates’ via the machines menu system.
Download the Send Pro / Connect+ Series Rate Change Instructions here
Send Pro / Connect+ Series Instructions
Download the Send Pro / Connect+ Series Rate Change Instructions here
Send Pro / Connect+ Series Mailmark Compatibility
Now the Royal Mail have released specification for Mailmark to the manufacturers, we have been informed that the Mailcentre is both Mailmark compliant and ‘Smart Meter’ enabled. Therefore the new Mailcentre range of franking machines has the capability of printing a 2D barcode, it can give you the benefit of using the new Royal Mail Mailmark software and it allows you to access and use all VAT applicable services.
Mailmark™ Send Pro / Connect+ Series Rate Change Information & Instructions
Mailstart Rate Change Information & Instructions
Mailstart / IJ25 franking machine rate change information
From the 26th March 2018 the Royal Mail are updating postage rates that will affect your franking machine. The good news for franking machine customers is that you still receive massive discounts using a franking machine versus stamps or smartstamp. Download our 2018 Wall Chart here
All Mailstart / IJ25 franking machine customers will either receive a visit from an engineer or their new rate cards anytime after the week commencing the 1st March 2018 up until 26th March 2018.
Download the Mailstart Rate Change Instructions here
Mailstart / IJ25 Instructions
Mailstart / IJ25 Mailmark Compatibility
Now the Royal Mail have released specification for Mailmark to the manufacturers they have informed us that the Mailstart is not Mailmark compatible We are working closely with the manufacturer to see if this can be changed and if or when the situation changes we will be in touch. For an instant quotation visit: https://www.mailcoms.co.uk/franking-machines
Mailstart / IJ25 Rate Change Information & Instructions
Mailstart II Rate Change Information & Instructions
Mailstart II / IS240 / IS280 / IS280C franking machine rate change information
From the 26th March 2018 the Royal Mail are updating postage rates that will affect your franking machine. The good news for franking machine customers is that you still receive massive discounts using a franking machine versus stamps or smartstamp. Download our 2018 Wall Chart here
The new rates will be available to download effective from the 12th March 2018. The new tariffs will be held in the memory and will activate automatically on the 26th March 2018. The terms and conditions of the Royal Mail Franking Scheme require that you keep postal rates up to date on your machine so it is essential that you download the updated rates as soon as possible. This update is easily performed by connecting to the data centre and selecting ‘Check for Updates’ via the machines menu system.
Download the Mailstart II Rate Change Instructions here
Download the IS240 / IS280 Rate Change Instructions here
Mailstart II / IS240 / IS280 / IS280C Instructions
Mailstart II Mailmark Compatibility
The Mailstart II is not Mailmark compatible. For an instant quotation visit: https://www.mailcoms.co.uk/franking-machines
Mailstart II / IS240 / IS280 / IS280C Rate Change Information & Instructions
Mailhub II Rate Change Information & Instructions
Mailhub II / IS330 / IS350 / IS350c / IS420 / IS430 franking machine rate change information
From the 26th March 2018 the Royal Mail are updating postage rates that will affect your franking machine. The good news for franking machine customers is that you still receive massive discounts using a franking machine versus stamps or smartstamp. Download our 2018 Wall Chart here
The new rates will be available to download from the 12th March 2018. The new tariffs will be held in the memory and will activate automatically on the 26th March 2018. The terms and conditions of the Royal Mail Franking Scheme require that you keep postal rates up to date on your machine so it is essential that you download the updated rates as soon as possible after this date.
Download the Mailstart II Rate Change Instructions here
Mailhub II / IS330 / IS350 / IS350c / IS420 / IS430 Instructions
Mailhub II Mailmark Compatibility
The Mailhub II is not Mailmark compatible. For an instant quotation visit: https://www.mailcoms.co.uk/franking-machines
Mailhub II / IS330 / IS350 / IS350c / IS420 / IS430 Rate Change Information & Instructions
Mailhub Rate Change Information & Instructions
Mailhub / IJ30 / IJ35 / IJ40 / IJ45 / IJ50 franking machine rate change information
From the 26th March 2018 the Royal Mail are updating postage rates that will affect your franking machine. The good news for franking machine customers is that you still receive massive discounts using a franking machine versus stamps or smartstamp. Download our 2018 Wall Chart here
All Mailhub / IJ30 / IJ35 / IJ40 / IJ45 / IJ50 franking machine customers will either receive a visit from an engineer or their new rate cards anytime after the week commencing the 1st March 2018 up until 26th March 2018.
Download the Mailhub Rate Change Instructions here
Mailhub / IJ30 / IJ35 / IJ40 / IJ45 / IJ50 Instructions
Mailhub / IJ30 / IJ35 / IJ40 / IJ45 / IJ50 Mailmark Compatibility
Now the Royal Mail have released specification for Mailmark to the manufacturers they have informed us that the Mailhub is not Mailmark compatible. We are working closely with the manufacturer to see if this can be changed and if or when the situation changes we will be in touch. For an instant quotation visit: https://www.mailcoms.co.uk/franking-machines
Mailhub / IJ30 / IJ35 / IJ40 / IJ45 / IJ50 Rate Change Information & Instructions
Mailpoint Rate Change Information & Instructions
Mailpoint / IJ65 / IJ70 / IJ75 / IJ80 / IJ85 franking machine rate change information
From the 26th March 2018 the Royal Mail are updating postage rates that will affect your franking machine. The good news for franking machine customers is that you still receive massive discounts using a franking machine versus stamps or smartstamp. Download our 2018 Wall Chart here
All Mailpoint / IJ65 / IJ70 / IJ75 / IJ80 / IJ85 franking machine customers will either receive a visit from an engineer or their new rate cards anytime after the week commencing the 12th March 2018 up until 26th March 2018.
Mailpoint / IJ65 / IJ70 / IJ75 / IJ80 / IJ85 Instructions
To ensure your franking machine is updated with the new Royal Mail prices please follow the instructions below carefully:
• Insert Card into right hand side of machine with gold chip facing up.
• From user screen press ‘next’ and select Supervisor mode and when prompted enter pin.
• Press next twice.
• Press Setup.
• Press ‘Load Rate’ and after a short period machine will show ‘Loading Successful’.
• Press ‘OK’.
• The display will ask you to update the current rate configuration. Press OK.
• To return to ‘STANDBY’ mode press the padlock button which also leaves the supervisor area.
Mailpoint / IJ65 / IJ70 / IJ75 / IJ80 / IJ85 Mailmark Compatibility
Now the Royal Mail have released specification for Mailmark to the manufacturers they have informed us that although the Mailpoint is not Mailmark compatible. We are working closely with the manufacturer to see if this can be changed and if or when the situation changes we will be in touch. For an instant quotation visit: https://www.mailcoms.co.uk/franking-machines
Mailpoint / IJ65 / IJ70 / IJ75 / IJ80 / IJ85 Rate Change Information & Instructions
DM50 & DM55 Rate Change Information & Instructions
DM50 & DM55 franking machine rate change information
From the 26th March 2018 the Royal Mail are updating postage rates that will affect your franking machine. The good news for franking machine customers is that you still receive massive discounts using a franking machine versus stamps or smartstamp. Download our 2018 Wall Chart here
The new rates will be available to download effective from the 1st March 2018. The new tariffs will be held in the memory and will activate automatically on the 26th March 2018. The terms and conditions of the Royal Mail Franking Scheme require that you keep postal rates up to date on your machine so it is essential that you download the updated rates as soon as possible for your DM50 / DM55 franking machine. This update is easily performed by connecting to the data centre.
Download the DM50 & DM55 Rate Change Instructions here
DM50 & DM55 franking machine rate change instructions
Please follow the following instructions;
• Check that your system is connected as for a normal postage refill.
• At the main screen (Date on display) press the ‘Funds’ key.
• Use the review ‘down’ key to scroll to ‘Check balance available?’
• Press the ‘Yes/Enter’ key.
• The machine will automatically connect to the PB Infrastructure.
• Once the meter has connected it will show ‘Checking PBP Account Balances’.
• The machine then shows ‘Prepaid £xx.xx’ (the balance of you PBP account).
• Press the ‘Yes/Enter’ key to continue.
• The meter then asks if you wish to Refill Postage. Press the ‘No’ key to continue.
• The meter will check for updates and display ‘SYSTEM UPDATE REQUIRED – Please Wait’.
• Press the ‘Yes/Enter’ key to download and install the new rates.
• Once completed the display will read ‘Download complete Continue – press enter’
• Press the ‘Yes/Enter’ key.
• The display will then show ‘During the call: Rate data installed’
• Press the ‘Yes/Enter’ key.
• You will be asked ‘Do you want to print a download report?’
• Press the ‘No’ key.
• The machine will then return to the main screen. The new rates are now installed.
Please note: Due to the amount of updates being performed during this period you may need to repeat the above or try outside of busy / peak times.
Please Note: If you advance the printing date to 26th March 2018 or beyond, this will activate the new Postal Rates and cannot be reversed.
DM50 & DM55 Mailmark Compatibility
Now the Royal Mail have released specification for Mailmark to the manufacturers they have informed us that although the DM50 and DM55 are ‘Smart Meter’ franking machines that have the capability of printing a barcode the memory capacity in the machine is not currently compatible with the new Royal Mail Mailmark software. We are working closely with the manufacturer to see if this can be changed and if or when the situation changes we will be in touch. For an instant quotation visit: https://www.mailcoms.co.uk/franking-machines
DM50 & DM55 Rate Change Information & Instructions
Frama Mailmax, Ecomail, Accessmail and Officemail Rate Change Information & Instructions
Frama Mailmax, Ecomail, Accessmail and Officemail franking machine rate change information
From the 26th March 2018 the Royal Mail are updating postage rates that will affect your franking machine. The good news for franking machine customers is that you still receive massive discounts using a franking machine versus stamps or smartstamp. Download our 2018 Wall Chart here
If your fixed rates are pre-programmed and you have a connected scale platform the new rates will be available to download effective from the 19th March 2018. The terms and conditions of the Royal Mail Franking Scheme require that you keep postal rates up to date on your machine so it is essential that you download the updated rates as soon as possible.
All Frama Mailmax / Ecomail / Accessmail / Officemail franking machine customers with either separate or built in scales will either receive their new chips or receive instructions on how to update their software during the week commencing 19th March 2018.
Frama Mailmax, Ecomail, Accessmail and Officemail Instructions
Step 1
• Select the highest account number usually account 2 (unless you have additional departmental accounts) then press OK.
• Enter the supervisor password then press OK.
• Press ‘Info Setup 1, then 2 and then 3.
• In the third setup screen you should see the top left button showing ‘Change Fix Val.’ press this to enter the ‘Fixed Value’ change screen.
• Select the ‘Fixed Value’ button you want to change and press OK.
• Select the new value and press OK, this will return you to the previous setup screen.
• To continue altering ‘Fixed Value’ buttons press the ‘Change Fix Val.’ button again and repeat the process from number 5.
• Once finished exit the setup screens by pressing CE.
For assistance, we can suggest the most common 9 new 26th March 2018 prices are programmed as follows:
| 41 | 57 | 164 |
| 68 | 90 | 312 |
| 96 | 124 | 620 |
Key 1 – 41p = 2nd Class ‘Letter’
Key 2 – 57p = 1st Class ‘Letter’
Key 3 – £1.64 = 1st Class ‘Large Letter’ – 251g to 500g
Key 4 – 68p = 2nd Class ‘Large Letter’ less than 100g
Key 5 – 90p = 1st Class ‘Large Letter’ less than 100g
Key 6 – £3.12 = 1st Class ‘Small Parcel’ 0 to 1kg
Key 7 – 96p = 2nd Class ‘Large Letter’ 101g to 250g
Key 8 – £1.24p = 1st Class ‘Large Letter’ 101g to 250g
Key 9 – £6.20 = Special Delivery up to 100g & up to £500 value
Step 2
If the above does not allow you to change the fixed values as advised please CLICK HERE to order to software update required.
• Please connect your machine to the telephone line you use for re-crediting.
• Select your highest account and press OK.
• Enter your password and press OK.
• Press info setup 1.
• Press info setup 2.
• Press info setup 3.
• Press FramaOnline 2.
• Press Inspection.
• Press OK.
• Once the inspection has finished the new tariff has been loaded.
• Press the screen once after the inspection has completed and this will return the machine to start Menus.
Frama Mailmax, Ecomail, Accessmail and Officemail Mailmark Compatibility
The Frama Mailmax / Ecomail / Accessmail / Officemail franking Machines are not compatible with Mailmark. For an instant quotation visit: https://www.mailcoms.co.uk/franking-machines
Frama Mailmax, Ecomail, Accessmail and Officemail Rate Change Information & Instructions
Frama Matrix Rate Change Information & Instructions
Frama Matrix franking machine rate change information
From the 26th March 2018 the Royal Mail are updating postage rates that will affect your franking machine. The good news for franking machine customers is that you still receive massive discounts using a franking machine versus stamps or smartstamp. Download our 2018 Wall Chart here
The new rates will be available to download effective from the 19th March 2018. The terms and conditions of the Royal Mail Franking Scheme require that you keep postal rates up to date on your machine so it is essential that you download the updated rates as soon as possible after this date.
Frama Matrix Instructions
Please follow the following instructions to update your franking machine;
• Please connect your franking machine to the telephone line you use for re-crediting.
• On the account screen select ADMIN.
• Enter the ADMIN password and press RETURN.
• Press the I in the top right corner.
• Press the SPANNER in the top right corner.
• Press the ARROW in the top right corner.
• Press FRAMAONLINE2.
• Press INSPECTION.
• Press Yes. Once the inspection has finished the tariff will be on your franking machine for activation on the 29th March.
Once done your new postage rates will automatically apply on Monday 26th March 2018.
Frama Matrix Mailmark Compatibility
The Frama Matrix F2 / F4 & F6 franking machines are not compatible with Mailmark. For an instant quotation visit: https://www.mailcoms.co.uk/franking-machines
Frama Matrix Rate Change Information & Instructions
Neopost IS440 / IS460 / IS480 Rate Change Information & Instructions
Neopost IS440 / IS460 / IS480 franking machine rate change information
From the 26th March 2018 the Royal Mail are updating postage rates that will affect your franking machine. The good news for franking machine customers is that you still receive massive discounts using a franking machine versus stamps or smartstamp. Download our 2018 Wall Chart here
The new rates will be available to download effective from the 12th March 2018. The new tariffs will be held in the memory and will activate automatically on the 26th March 2018. The terms and conditions of the Royal Mail Franking Scheme require that you keep postal rates up to date on your machine so it is essential that you download the updated rates as soon as possible after this date.
Download the Neopost IS440 / IS460 / IS480 Rate Change Instructions here
Neopost IS440 / IS460 / IS480 Rate Change Instructions
Neopost IS440 / IS460 / IS480 Mailmark Compatibility
The Neopost IS440 / IS460 / IS480 is compatible with the new Royal Mail Mailmark barcode but we are awaiting more information from the manufacturer regarding its implementation. For an instant quotation visit: https://www.mailcoms.co.uk/franking-machines
Neopost IS440 / IS460 / IS480 Rate Change Information & Instructions
Frequently Asked Questions
Q1. Where can I see a full breakdown of all of Royal Mail's postage rates?
Please visit www.royalmail.com and they will be able to locate this information online.
Q2. What are the main changes of this Rate Change?
A general price change has occurred across the board providing greater savings for Mailmark franking machine and standard franking machine users. For full details and all options please visit www.royalmail.com/prices2018
Q3. Will there be a charge for the postal rate update?
This depends on whether or not you have a Premier Service and Support Agreement with your equipment. We will contact all Customers and advise accordingly before any changes.
Q4. When will I receive my updated chip or card?
We will start to dispatch the chips and cards for all customers week commencing 12th March 2018. These may be sent in the post or may be updated via an engineer visit.
Q5. Why do I need to up-date my machine?
As part of the terms and conditions of the Royal Mail Franking Scheme your machine needs to be updated with the latest rates to ensure your mail carries the correct postal costs. Incorrect postage values may result in non delivery of items and Royal Mail will also charge you for each item that has the incorrect price. Royal Mail will charge customers for any letters posted without the correct price – these will be charged the difference plus a surcharge per item for inland mail and for international mail
Q6. How do I frank my post if I do not have the new rates on my machine after the rate update date?
You will need to manually weigh your item, refer to the Royal Mail franking price list and type the amount in manually or by accessing the Surcharge payment option on your franking machine.
Financial Refunds, Stafford – Well Demonstrated & Efficient
Well demonstrated, friendly and efficient.
- Rating
- January 14 2016
- Reviewed by Jayne Bull
Lister Trade Frames, Stoke-on-Trent – Very Happy with the Service
Easily installed and the gentleman was very helpful. All information provided and machine demonstrated.
- Rating
- June 06 2016
- Reviewed by Julie Jackson
Wye Insurance Consultants, Bakewell – Pleasant Installer
Pleasant installer, seamless transition to our new machine.
- Rating
- April 25 2016
- Reviewed by Kieron Seggar
Holgate Meadows Community School, Sheffield – Good & Friendly
Good and friendly service. Thank You.
- Rating
- April 25 2016
- Reviewed by Joy Cooper
MNT Limited, Nottingham – Quickly & Efficiently
The machine was installed quickly and efficiently. The operating instructions that Dan gave were very concise and helpful. We are very happy with the machine and the new options that it gives us, e.g. being able to put the company address on the mail going out and setting up different accounts for the two companies.
- Rating
- April 15 2016
- Reviewed by Jan Chambers