Franking Machine Rate Change Information Page
The Royal Mail have announced that their prices are changing and will be in effect from the 4th April 2022. Please see below for your model of franking machine and the schedule / instructions regarding your update for 2022. Browse for your franking machine below and then simply click on your model and view the information displayed for that machine.
Mailhub II / IS330 / IS350 / IS350c / IS420 / IS430 Rate Change Information & Instructions
Frama Mailmax, Ecomail, Accessmail and Officemail Rate Change Information & Instructions
Frequently Asked Questions
Q1. Where can I see a full breakdown of all of Royal Mail's postage rates?
Please visit www.royalmail.com and they will be able to locate this information online.
Q2. What are the main changes of this Rate Change?
A general price change has occurred across the board providing greater savings for Mailmark franking machine and standard franking machine users. For full details and all options please visit www.royalmail.com/prices2022
Q3. Will there be a charge for the postal rate update?
This depends on whether or not you have a Premier Service and Support Agreement with your equipment. We will contact all Customers and advise accordingly before any changes.
Q4. When will I receive my updated chip or card?
We will start to dispatch the chips and cards for all customers week commencing 21st March 2022. These may be sent in the post or may be updated via an engineer visit.
Q5. Why do I need to up-date my machine?
As part of the terms and conditions of the Royal Mail Franking Scheme your machine needs to be updated with the latest rates to ensure your mail carries the correct postal costs. Incorrect postage values may result in non delivery of items and Royal Mail will also charge you for each item that has the incorrect price. Royal Mail will charge customers for any letters posted without the correct price – these will be charged the difference plus a surcharge per item for inland mail and for international mail.
Q6. How do I frank my post if I do not have the new rates on my machine after the rate update date?
You will need to manually weigh your item, refer to the Royal Mail franking price list and type the amount in manually or by accessing the Surcharge payment option on your franking machine.